LDT Digital Downloads & Ebooks

I really like this app, and it's run by a very responsive and responsible team. Bonnie and Cade were my most recent customer service agents, but all have been stellar. They take suggestions to heart, and more than one of my suggestions have been implemented which makes a customer feel like their input is important. It is flexible and easy to use. Definitely one of the best Digital Downloads Apps on Shopify!

Easy to use and versatile. Allows me to connect docs/eBooks via shareable link from my own cloud storage or upload them to the app. Easy licensee key use. I'm able to include a link to instructions or a link back to a different product for promotion. It integrated old orders with archived product pages allowing customer purchase history to access previous downloads.

#1 Reason we use it
We use one product page to sell one-off docs that change to a different doc when restocking. Most apps could not allow us to keep the docs original to the order purchase in the customer order history so they can redownload if needed.

Most other apps, only offer the option to "update" the order history with a new doc. This meant we had to create a different product page for every restock of a one-off doc, even though the product page is identical. (NOT IDEAL) This app solved this problem easily. We can restock one product page with a different one-off doc and the order history retains the original doc for redownload.

The customer service is top tier. They quickly communicated with us extensively pre-purchase and after for instillation. We never had any issues with the installation, just questions to reassure we were setting it up properly for our unique needs. The app has clear instructions built-in with multiple options for use.

We've used several other aps, like the owl one, which we dropped because the app would miss purchases in an order and failed to deliver them to the customer. Never had that problem with LDT.

Highly Recommend!

I was on a paid tier and it was a decent app, but they changed the tier benefits without any notice, so I was paying for benefits I thought I had but wasn't receiving.

When I reached out to the developer, they refused to resolve the issue. They want me to pay more than double the cost I've been paying in order to receive the benefits I signed up for.

The poor business practice and lack of transparency made me lose all trust in the app/developer.