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Great App. 24 hour customer support is amazing. Specifically worked with Deidra to help work out some kinks.
Thank you for your great review!!
The App has many great features and I feel its the best Affiliate app for us on Shopify. I reviewed all of them, before deciding. However, editing text is limited in terms of options. Editing the Terms of Service was a hassle. All in all a very good tool.
Thank you for your review! Glad you love the features of our app. About the copy/pasting from Word, it can be tricky moving formatting between systems. If you run into an issue like this, please send us the file and see what we can do to help. Thanks!
Quick and very helpful customer support.
I wanted to like this app and service however due to their billing methods it doesn't work at all for our needs. If you get any traffic to website outside of LeadDyno, they will charge you for that traffic even though they have the data to charge you only for traffic generated through their system. This means some very basic SEO practices can put your traffic into their highest and most expensive tier while only having a small fraction of that traffic being generated by LeadDyno themselves.
We are sorry to hear you were unhappy with our pricing model. There are several affiliate apps, and they each have different billing models. If you check our Shopify app listing, we list our billing plans, along with the traffic limits for each plan. This has been our pricing model since we started on the Shopify platform in 2014.
Part of why we charge for all traffic is because our platform goes beyond just affiliate tracking. LeadDyno tracks visitors, leads, sales, and social shares from many channels. We do this to implement features like "First Source Wins," where we know if a user has visited your site before clicking an affiliate link. Our customer success team is available for a 1-on-1 call to help you take advantage of some of these other tracking capabilities outside just affiliate traffic.
We'd love to work with you and discuss a plan that will work for your business.
I am still getting everything set up to launch this week and have had a tremendous amount of help from the LeadDyno team! Jennifer Goodman is my favourite, she always answers the questions I have and if they can't do what I need then I make a recommendation and I already saw my suggestion for the content page happen- love that!!!!
Thank you for your great review! I've passed on your feedback to Jenn!
The app is very clean and easy to set up. I used the support chat to speak with Jennifer and she was very professional, and easily answered my questions. So far this is a great app! Lots of control over how your affiliate program is managed.
It is really a very great app. Besides, thanks to Adam Jacobs. He help me solve problems kindly. It would be better if it is available for us to find more affiliates.
Jennifer was super helpful to all my silly questions. Great customer service!
Their setup is easy however, their landing page says 24/7 support. I have yet to actually speak to someone in real time over either phone or chat. Just 'leave a message". Then I don't hear back from anyone. If you ever had to put out a fire, you'd be screwed. Will try out the rest of the month to see if it improves.
Great customer service. Very fast response time and answered all my questions thoroughly. Thank you Jennifer Goodman. The program itself is well laid out and pretty easy to use. I love that you can try it for 30 days before you are billed. It gives you plenty of time to customize everything to your liking. I definitely recommend leaddyno.