Rezensionen (644)
Anpassen
-
Nach Bewertung
Excellent customer service! They quickly answered my many questions along the way and even extended my free trial when I didn't have time to actually test it out in the initial 14 day period.
Very very poor customer service. Will out right ignore. Tries to bribe you to leave good reviews by extending free trial. Links do NOT track all visitors and failed testing.
Jennifer, your support agent is awesome. Very helpful and polite. She totally deserves a raise
Great support from Jennifer! She walked me through end-to-end implementation in less than 10 minutes! I'm impressed by this software's tracking capabilities, which go way way beyond the limitations of other apps that use discounts codes only. So far I'm a convert!
We signed up for the Free Trial and Customer Support - aside from some seemingly automated follow-up emails - has been poor. In fact, responding to the emails has not been possible because the links in those emails have not worked. Online chat has crashed and no follow-up was made regarding this.
Calls to Telephone support (4 days ago) have gone to VoiceMail and a Call Back has not been received.
An email was sent up for Booking a Phone Call. The links in the email did not work. An email was sent (3 days ago now) explaining this and there has been no response yet .
Sorry to read about your frustrations! Not sure why you're having so much trouble with the links as none of our other customers are experiencing these issues. Please email me directly at adam@leaddyno.com, and we'll get on the phone to sort out your problems.
WORST CUSTOMER SUPPORT EVER!!!! In my entire life i have never seen something like this. This company is an embrassement compared to anyone who ever built an app for shopify. It has been over a week trying to get a response for the set-up wizard. This Adam Jacobs is harder to contact than the president of the United States. How busy can one man be when his job is to answer customer questions. Not only this, but Diedra Stark, the girl on the chat, claims to have put my ticket in "top priority" and I have still not received an answer. I had heard very good reviews about your app's usage, but the disrespect from your customer support is the reason i will never want to use this service or recommend it to anyone.
Hi there! Sorry to read about your frustrations! You can easily contact Adam at adam@leaddyno.com, If you rather have a call you can book a call with Lisa at leaddyno-lisa.youcanbook.me. All tickets sent to support are handled within 24-48 hours depending on the issue.
I really wanted this to work out and think it is a great service, but the customer service is really bad. It seems like there is only a handful of people working at the place and they just can't solve problems, troubleshoot or even follow up about simple concerns.
It was a really bad experience and not worth my money.
Waste of time, look elsewhere...horrible customer service, much better products out there...months wasted on subpar product
Sorry to read about your frustrations! Please email me at adam@leaddyno.com so I can address your issues. Happy Holidays!
I have three days trying to understand and fix the problem with the link that the member should use to invite that leads the prospect to the registration form and do not understand me, do not replenish me and do not fix the problem. So far it seems to me that customer service is very bad. I'll leave this review and if they fix all these problems I'll change it. But I want you to know that I have not been able to start with this app because of that problem since it is essential for multilevel.
Excellent support and features, it was super easy to ramp up with this!