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We made the monthly donation for a year to see if the platform was capable of adding more sales. The platform doesn't do anything for you that you can't do by just creating discount codes on your website for your ambassadors and tracking sales that way. The analytics are okay, not the best... but all in all, it just wasn't the right platform for our market.,
So far so good! Deidra was FANTASTIC when it comes to customer service. Excited to see how the software works generating sales!
Thank you for your great review! I've passed on your feedback to Deidra.
I love the support I get from Jennifer (or whoever mans her post) through live chat. Every time I run into a glitch I get immediate help and if it is not resolved in the moment they are great at following up. I'm glad we picked LeadDyno for our affiliate program!
Only 4 stars at the moment as still setting up and onboarding affiliates but Adam has been fantastic with helping me understand everything and get set up correctly. Thanks guys!
Im still working with this program to see if its beneficial. So far so good. Customer service has been attentive so far.
I'll caveat this with saying we haven't pushed much in the way of getting our affiliates to market us yet (still recruiting them), but we have tested this extensively and are in the beginning stages of using it.
LeadDyno does the job and does it well and it's the ONLY app on the Shopify app store where the PRICING STRUCTURE ACTUALLY MAKES SENSE. The only minor complaint is some parts of the dashboard and of their website are overly wordy and could be trimmed down.
Unless you're selling stupidly high margin products or you're giving your affiliates peanuts, every other piece of affiliate software out there is far too expensive. They make them look cheaper by having lower prices (and deceiving price structures), but in relation to the incremental profit they can drive this is the only app where we could achieve a positive ROI.
I say it's not perfect not because there's anything wrong (it does everything it's supposed to do), but only because there are a couple tiny, unpolished aspects. These things are so small it's probably not even worth the providers fixing them given. Basically my only beef is that their site and dashboard are a bit wordy and have a few too many options that, in the beginning, are not entirely obvious.
Once you get used to the interface though it's everything you need.
That and Brett and Adam are both super-responsive and helpful from a support perspective.
Don't bother with any other affiliate app because these guys have it figured out.
Great service as usual from Jennifer Goodman. Thank you.
Very poor customer support. Days to receive a response from the team. We are moving on to another platform which is far less expensive and works much better (there are quite a few in the app store). LeadDyno charges on website views not active affiliates.
EDIT: I have emailed adam@leaddyno.com about pricing issues and never got a reply. I raised a ticket with customer support (tickets 43150, 43067). I removed my comment about taking commission from each sale. Still waiting on customer service replies.
Sorry to read of your frustrations. I see your ticket from yesterday. We'll get that handled for you. Please note that our turnaround time is 24-48 hours depending on the issue. We have custom pricing models available. Pricing by traffic works out cheaper in the long term.
Great customer service. They do not take days to answer you. This app works for my current business needs.
Thanks so very much for your review and kind words about our customer happiness team! We're over the moon excited that LeadDyno is working so well for your affiliate marketing needs.
Great customer service from Jennifer Goodman the support agent. I suck and tech and she was able to walk me through the set up. So far the app has been great. Praise