LeadDyno Affiliate Marketing

Very poor customer support. Days to receive a response from the team. We are moving on to another platform which is far less expensive and works much better (there are quite a few in the app store). LeadDyno charges on website views not active affiliates.

EDIT: I have emailed adam@leaddyno.com about pricing issues and never got a reply. I raised a ticket with customer support (tickets 43150, 43067). I removed my comment about taking commission from each sale. Still waiting on customer service replies.

What I hear is that I need to contact LeadDyno, I cannot even talk to support! I cannot contact anybody! Even when they're open, I cannot talk to anybody! So what's the point?

The pricing policy is based off of website traffic regardless of affiliate traffic or transactions. It's foolish.

The customer support truly sucks at lead dyno, there plugin to shopify slows down the site significantly, google speed test and webpagetes.org. We are a decent size company and have a lot of traffic and need to be optimized. We decide as per there recommendations we would have to hard code the scripts on the site to help with the speed. So we did that , no help from them , they pass the buck back to us. And now we have affiliates who are using coupon codes and they codes are being applied in shopify, but lead dyno is not recording the transactions for the affiliates, and now they want me to take screen shots , of WHAT? its their soft ware. Also customer support is the absolute worst, takes weeks to get back to you and you have to complain on live chat to even get a response in a day or 2. I really wanted this to work but again let down by false advertising.

so far my integration is really poor its doesnt track the leads and sales from the affiate. athough shopify can tell it comes from the affiliate campaigns.

poor customer service, limited hour of working and answering in delay and dont answer question try to schedule a call in delay. dont have time for such high management it should be more effective moving on to testing another integration

I've not used the app much because I didn't have any active affiliates, but I didn't really have much trouble with it. So the app is fine, but the people managing it are not. Be very careful when you go for the trial. You will not be able to find out what your remaining trial period is without having to email them, so it's extremely easy to leave it too long and incur a charge. I spoke to support, and apparently you cannot cancel your account on your own too without emailing them. This is ridiculous and not to mention, extremely unethical.

Even so, I've managed to cancel my account from the dashboard, before my trial period ended. So let's see if it works.

Needless to say I have also reported them to shopify.

PS: It doesn't make any sense for me to pay extra just because I managed to get more traffic on my own. Their monthly plans are based on the website's traffic, and the prices are ridiculous.

Ask them for one simple task - Import the CSV file with our affiliates information in it and that took more than 2 months and still not resolved.

Simply asked them to Mass Email our affiliates their dashboard link.
Charged for 2 months of usage for more than $29 since we have more than 1000 visit a month.

Not worth it, we uninstalled. do not recommend

worst app ever.. never worked well, placed too many tickets with late answer, everything was complicated since the beginning, I had to chat with someone in the company every time... at least Jennifer (the girl in the chat) was nice.
Zero start for me

This app has a lot of tech issues. Nothing works right. Don't waste your money on it...

It has a fairly easy one click install on shopify, but unless you have only one product on your entire store, this is not for you. Does it create an affiliate dashboard, yes. But if you actually want your affiliates to have a good user experience (setting up their affiliate links for the products they like on your shop), the user experience is horrible. You have to activate SubID and then you have to send the link to the SubID page where your affiliates then create their links. It's not even linked to from the main dashboard. ? It's already hard enough to get affiliates who have a big reach to work with you, let alone trying to get them to remember to go to the SubID page to set up their links. Not a very sustainable solution. Support did exist, but emails took around 3 days to respond. Not angry, just being honest as a real business owner. Improve your user experience and maybe we'll come back. :)