LeadDyno Affiliate Marketing , 642 reviews
I had a $49/mo subscription on autopay and they started charging my card for $149 without my authorization for 10 months until I discovered the discrepancy in my bank account. When I reported it to them, they refused to refund the difference in charges. I gave them several chances to make it right and they continued to refuse, so now I am stuck having to report them to Shopify and contest the unauthorized charges with my bank.
Leaddyno's reply is that they sent an email informing of the increase. If they did, that is not good enough. The basic fact is that I did not authorize the tripling of the monthly charges. I had stopped using their service long before this happened, as it was not meeting my needs, and if I had seen an email, it would have only reminded me that I was paying unnecessarily for a service I don't use. They could have stopped providing service if they were not receiving the monthly fee they wanted, but charging the card without permission is unacceptable.
Although receiving a low rating is difficult, we do appreciate your feedback. In spring 2022, we did inform you via email in advance that all "free" additional overage traffic would need to be removed from your account and that you would be moved to an appropriate plan to prevent any additional traffic fees. We apologize if you missed this email and continued on a higher-tier plan for several months. If we had the opportunity to address this issue earlier, we would have been happy to resolve it. However, since a significant amount of time has elapsed, we regret that we are unable to provide a refund for the months you have spent on the platform. We wish you and your business all the best in your future endeavors.
LeadDyno customer support makes using the platform very complicated. We regularly have to double check all information they give in their replies and often even after confirming with them on settings, it is incorrect. I have found they are not likely to take accountability for mistakes they make and instead blame you for "your confusion". Very disappointing. I would not use this system unless you are looking for the most basic of affiliate systems and are willing to audit payments regularly to make sure they are paying out correct commissions.
We are so sorry you felt this way, we're here to continue supporting you with all your LeadDyno needs.
If you're using multiple methods of driving traffic to your site, DO NOT use this app. We've increased our add spend & SEO efforts and Lead Dyno wants to charge me more for these efforts. They charge based on overall traffic, which is unethical in my opinion.
Thank you for your review, so sorry to hear you feel this way. If there is anything we can do please don't ever hesitate to reach out!
Don't know how you guys are leaving this a 5 star review. Legit you are paying them free money when generating traffic from other sources. Our primary source of traffic is facebook and youtube ads and these guys keep asking us to upgrade to their higher paid plans (basically taking credit for the traffic). We only generated 20 visitors maybe? From affiliates, which isn't a big deal however asking us to continuously upgrade is ridiculous. IF you want a program to give free money to this is perfect for you. However if you are smart stay far away from this ridiculous app.
I'm so sorry to hear about your experience with LeadDyno. Our structure has remained the same since 2014. We're happy to meet and talk through our affiliate marketing pricing model and how LeadDyno can bolster your affiliate program.
I wanted to like this app and service however due to their billing methods it doesn't work at all for our needs. If you get any traffic to website outside of LeadDyno, they will charge you for that traffic even though they have the data to charge you only for traffic generated through their system. This means some very basic SEO practices can put your traffic into their highest and most expensive tier while only having a small fraction of that traffic being generated by LeadDyno themselves.
We are sorry to hear you were unhappy with our pricing model. There are several affiliate apps, and they each have different billing models. If you check our Shopify app listing, we list our billing plans, along with the traffic limits for each plan. This has been our pricing model since we started on the Shopify platform in 2014.
Part of why we charge for all traffic is because our platform goes beyond just affiliate tracking. LeadDyno tracks visitors, leads, sales, and social shares from many channels. We do this to implement features like "First Source Wins," where we know if a user has visited your site before clicking an affiliate link. Our customer success team is available for a 1-on-1 call to help you take advantage of some of these other tracking capabilities outside just affiliate traffic.
We'd love to work with you and discuss a plan that will work for your business.
Awful. I set this up and had 3 or 4 affiliates start up, one in particular had noticed a few sales that hadnt tracked to her, I emailed customer services and they were honestly the most useless CS Ive ever used. Take 2 days to reply and then the reply is absolutely useless and not even relevant to my query. They told me sometimes they have problems with affiliates using Facebook but that this wasnt an issue in my case, I asked WHAT IS THE ISSUE THEN? And have been ignored since. I put a lot of effort into setting this up so really wanted it to work but my affiliates think im trying to scam them, it keeps happening! Shopify track it as coming through the affiliates link, but for some reason Leaddyno (the people I pay to track them) cant manage to. They literally have one job! So I now have to go through every sale on Shopify to track them myself and manually add the commissions. This is taking hours, I took over £2000 in sales just yesterday from a site with an average order value of £25 this is a lot of orders to go through when Im paying for a service to do that for me!
If you sign up to these, you will lose time, money, and very probably youre affiliates who will lose trust in you when they realise they have had loads of sales go in that haven't tracked
Edited to add that I dont know how it is my settings when its only one single affiliate that is affected, she hasnt altered ANY settings and neither have I. I actually came back to remove this review because although its true, I felt harsh. I saw the response and now its staying cause that is an outright LIE! This app is most definitely NOT solid! Shopify tracks the sales, Leaddyno doesnt. How is that my settings? They have the lead dyno tracking affiliate on the shopify order page
Not helpful at all that you refuse to accept any responsibility and just blame your users. Also, what do you mean I need to give you time? I gave you two days to reply, you replied and said a lot of your users have issues if their affiliates try use Facebook, but that wasnt the issue for me. That was it. No more reply for almost a week, until I wrote this review
I’m sorry to hear about your experience with LeadDyno customer service. Over the past few weeks we made some major changes to our support team and removed a long time support manager. Their previous response to your experience was unacceptable and for that we apologize. Things should be a lot better moving forward.
We have been on Shopify since 2014 and take a lot of pride in our product. We have invested a ton of effort into making our Shopify tracking integration rock solid, including some advanced integration with Shopify’s systems that prevent adblockers from interfering with our tracking. With that said, there are fringe cases where things aren't setup correctly or weird things that happen due to the affiliate modifying a link or some other strange technical issue with the setup. It is complex and there are a lot of variables. When that happens, we do need to troubleshoot and it may take a few days. Since our change in staff our response times have been speeding up and are doing our best to offer a better service.
It has a fairly easy one click install on shopify, but unless you have only one product on your entire store, this is not for you. Does it create an affiliate dashboard, yes. But if you actually want your affiliates to have a good user experience (setting up their affiliate links for the products they like on your shop), the user experience is horrible. You have to activate SubID and then you have to send the link to the SubID page where your affiliates then create their links. It's not even linked to from the main dashboard. ? It's already hard enough to get affiliates who have a big reach to work with you, let alone trying to get them to remember to go to the SubID page to set up their links. Not a very sustainable solution. Support did exist, but emails took around 3 days to respond. Not angry, just being honest as a real business owner. Improve your user experience and maybe we'll come back. :)
Hi there! I'm sorry to hear that you didn't enjoy our service! LeadDyno tries to keep the affiliate/influencer experience simple and straight to the point. We, therefore, shy away from the advanced features you've mentioned. There are other affiliate management platforms better suited for such complex setups (a lot more expensive). We do respond within 24 hours and issue resolution can take a few days depending on the issue. Best of luck to you and your business!
So Confusing app! I created a new store with a new email address and installed Leaddyno, guess what? my other store dashboad appeared with my other affiliate...
This is beyond messy!
I have been trying to talk to someone but nobody replies... Really?
Hi there! I'm sorry to hear about your frustrations! This happens when you have more than one Shopify store with the same owner email address. The email addresses need to be unique. If you need help with this please email our Support Manager firstname.lastname@example.org. Thanks!
didn't work for me, support didn't help and didn't return my chat! waste of time since they don't even answer
So sorry to read about your frustrations! Please email our Support Manager at email@example.com so he can help you personally. Thanks!
Poor customer service, cannot solve the problems timely and always need to contact their engineer, very time consuming, poor experience.
Sorry to hear you're having such a hard time. Please email our Support Manager, Adam at firstname.lastname@example.org so he can help you with your issues,