It has a fairly easy one click install on shopify, but unless you have only one product on your entire store, this is not for you. Does it create an affiliate dashboard, yes. But if you actually want your affiliates to have a good user experience (setting up their affiliate links for the products they like on your shop), the user experience is horrible. You have to activate SubID and then you have to send the link to the SubID page where your affiliates then create their links. It's not even linked to from the main dashboard. ? It's already hard enough to get affiliates who have a big reach to work with you, let alone trying to get them to remember to go to the SubID page to set up their links. Not a very sustainable solution. Support did exist, but emails took around 3 days to respond. Not angry, just being honest as a real business owner. Improve your user experience and maybe we'll come back. :)
Hi there! I'm sorry to hear that you didn't enjoy our service! LeadDyno tries to keep the affiliate/influencer experience simple and straight to the point. We, therefore, shy away from the advanced features you've mentioned. There are other affiliate management platforms better suited for such complex setups (a lot more expensive). We do respond within 24 hours and issue resolution can take a few days depending on the issue. Best of luck to you and your business!
Nur Al Quran
So Confusing app! I created a new store with a new email address and installed Leaddyno, guess what? my other store dashboad appeared with my other affiliate...
This is beyond messy!
I have been trying to talk to someone but nobody replies... Really?
Hi there! I'm sorry to hear about your frustrations! This happens when you have more than one Shopify store with the same owner email address. The email addresses need to be unique. If you need help with this please email our Support Manager email@example.com. Thanks!
Life With Corona
didn't work for me, support didn't help and didn't return my chat! waste of time since they don't even answer
So sorry to read about your frustrations! Please email our Support Manager at firstname.lastname@example.org so he can help you personally. Thanks!
Poor customer service, cannot solve the problems timely and always need to contact their engineer, very time consuming, poor experience.
Sorry to hear you're having such a hard time. Please email our Support Manager, Adam at email@example.com so he can help you with your issues,
The Makeup Institute Los Angeles
I have been attempting to fix my issue for TWO WEEKS. Had a appointment call with ADAM and he NEVER called me at my schedule time. They just keep opening tickets but don't fix the issue.
Hi there! Sorry to read about your frustrations! There must have been some mix up as Adam always calls. Please email Adam at firstname.lastname@example.org directly. Thanks!
Tind of Norway
I Would be careful using this system.
In an attempt to install this plugin for a client it accidentally connected the new client to a different client account.
So when the client tried to access Leaddyno from their shopify account they got access to the other clients data (Data leakage).
One issue is that this happened at all, as this should not ever be possible. One other thing is that I tried to have them resolve this issue for over a week, no solution at all. At least they should have closed the leaking account until the issue was resolved.
So basically my other client have been able to access the leaddyno dashboard of another client for over a week, and still do. Only luck the client the data is leaking from is my own company with an inactive affiliate setup. Unless this would have been a major disaster.
This is so bad that I am considering reporting to the government as these clients are based in EU, and this is a serious issue in regards to GDPR. The integrity of your data in this application is in no way taken well care of, and by using this application you are risking the privacy of your clients data.
The lack of response on an issue of this magnitude is nothing less then alarming. And it shows that this company does not take privacy and GDPR seriously, which if this happens for your client you will be in big trouble.
I would absolutely stay away from this system!
I will send a notice to Shopify as well.
Hi there! Clearly, you set up Shopify stores for multiple clients and as a result, you end up merging the accounts in LeadDyno. This happens when you use the same email address to log in to multiple Shopify accounts. I strongly suggest that you use a unique email address when setting up each client's Shopify store as you are risking the privacy of your clients this way. LeadDyno is GDPR compliant. You can read more about this here: http://leaddyno.com/gdpr/
WORST CUSTOMER SUPPORT EVER!!!! In my entire life i have never seen something like this. This company is an embrassement compared to anyone who ever built an app for shopify. It has been over a week trying to get a response for the set-up wizard. This Adam Jacobs is harder to contact than the president of the United States. How busy can one man be when his job is to answer customer questions. Not only this, but Diedra Stark, the girl on the chat, claims to have put my ticket in "top priority" and I have still not received an answer. I had heard very good reviews about your app's usage, but the disrespect from your customer support is the reason i will never want to use this service or recommend it to anyone.
Hi there! Sorry to read about your frustrations! You can easily contact Adam at email@example.com, If you rather have a call you can book a call with Lisa at leaddyno-lisa.youcanbook.me. All tickets sent to support are handled within 24-48 hours depending on the issue.
Customer support do not respond. Chat support just repeats same answer over and over. Emailed support. No response. Documentation shows inconsistent information that does not match what they are showing you to do.
Sorry to read about your frustrations! We wouldn't be able to get away with fake reviews on a Shopify app so I can promise you that all our stellar reviews are legitimate. We don't use bots, only real people. On that note please email our support manager firstname.lastname@example.org so he can give you had personally with your issue. Thanks!
I used this app and found it to be extremely difficult to learn. Customer Service was no help. I would not recommend this app unless you want to waste a tremendous amount of hours trying to install it and a ton of hours learning to use it. I would give this app 1 star for bad
Sorry to read about your frustrations! Please email our Support Manager at support @ leaddyno dot com so he can address your issues personally or you can book a call at leaddyno.youcanbook.me.
Very poor customer support. Days to receive a response from the team. We are moving on to another platform which is far less expensive and works much better (there are quite a few in the app store). LeadDyno charges on website views not active affiliates.
EDIT: I have emailed email@example.com about pricing issues and never got a reply. I raised a ticket with customer support (tickets 43150, 43067). I removed my comment about taking commission from each sale. Still waiting on customer service replies.
Sorry to read of your frustrations. I see your ticket from yesterday. We'll get that handled for you. Please note that our turnaround time is 24-48 hours depending on the issue. We have custom pricing models available. Pricing by traffic works out cheaper in the long term.