LeadDyno Affiliate Marketing

Deceptive pricing, poor customer service and outdated tech.

LeadDyno's pricing is overly complex, arbitrarily tiered and based on too many things. We recently found out that we're subject to insane overage fees (0.05 / visitor) based on the number of monthly unique website visitors. This is NOT stated in the pricing tiers when viewing LeadDyno in the Shopify App Store.

Billing and overages are only accessible by logging in to the LeadDyno dashboard and going to Account > Plan & Payments. Only then could we see that we would be charged hundreds of dollars in overage fees.

Rather than simply auto-update our pricing plan (which would've been a much smaller cost than overage fees) or actively reach out during our billing cycle to help us avoid surprise fees, LeadDyno charges merchants ridiculous fees and attempts to hide it from store owners.

I reached out to LeadDyno support, asking for a refund of the excessive fees and hoping to upgrade our plan (pay them more long term!). Given we've been a customer for years, I was hoping they'd help us solve this and stay a long term partner.

Instead customer service was unapologetic and only offered us a credit towards our first month if we upgraded to an annual Unlimited plan. This is their most expensive plan which would've been overkill for our store and required a large upfront payment that we can't afford at the moment.

I would NOT recommend LeadDyno to anyone. The tech is poorly built, the design is outdated, the customer service sucks and most of all, the pricing model is deceptive + not designed to be friendly to the majority of ecommerce merchants who experience strong seasonality.

I came across LeadDyno a couple of months ago when i was unhappy with my existing referral partner software. After an easy integration i found the software really easy to use and their custom affiliate dashboard looked great too. As i built out my dashboard with banners and emails we encountered a few bugs but these guys were right onto it and provided a 5 star customer service for me (and was on the other side of the world from them, so they had to do out of hours calls and skype).
When i started digging in to the software even more i found a whole other area where it tracked leads and customers, where they were referring from and it now highlights areas on the web where my business is being talked about and i am able to participate or flag for later marketing opportunities.
The payment system is super easy to use too.my referral partners are stoked.
cant recommend it enough.

The chat agents - especially Jennifer - are really helpful. LeadDyno's a great app and helps us keep in touch with our www.getyourboomback.com affiliates across more than 38 countries. Thanks guys.

Leaddyno has been very easy to setup and the support is always ready to assist with any questions. Testing the function is very easy, and the potential for affiliate growth and production has our startup very excited. You cannot beat the price for this type of specialized service.

I had a $49/mo subscription on autopay and they started charging my card for $149 without my authorization for 10 months until I discovered the discrepancy in my bank account. When I reported it to them, they refused to refund the difference in charges. I gave them several chances to make it right and they continued to refuse, so now I am stuck having to report them to Shopify and contest the unauthorized charges with my bank.

Leaddyno's reply is that they sent an email informing of the increase. If they did, that is not good enough. The basic fact is that I did not authorize the tripling of the monthly charges. I had stopped using their service long before this happened, as it was not meeting my needs, and if I had seen an email, it would have only reminded me that I was paying unnecessarily for a service I don't use. They could have stopped providing service if they were not receiving the monthly fee they wanted, but charging the card without permission is unacceptable.