LeadDyno Affiliate Marketing

Deceptive pricing, poor customer service and outdated tech.

LeadDyno's pricing is overly complex, arbitrarily tiered and based on too many things. We recently found out that we're subject to insane overage fees (0.05 / visitor) based on the number of monthly unique website visitors. This is NOT stated in the pricing tiers when viewing LeadDyno in the Shopify App Store.

Billing and overages are only accessible by logging in to the LeadDyno dashboard and going to Account > Plan & Payments. Only then could we see that we would be charged hundreds of dollars in overage fees.

Rather than simply auto-update our pricing plan (which would've been a much smaller cost than overage fees) or actively reach out during our billing cycle to help us avoid surprise fees, LeadDyno charges merchants ridiculous fees and attempts to hide it from store owners.

I reached out to LeadDyno support, asking for a refund of the excessive fees and hoping to upgrade our plan (pay them more long term!). Given we've been a customer for years, I was hoping they'd help us solve this and stay a long term partner.

Instead customer service was unapologetic and only offered us a credit towards our first month if we upgraded to an annual Unlimited plan. This is their most expensive plan which would've been overkill for our store and required a large upfront payment that we can't afford at the moment.

I would NOT recommend LeadDyno to anyone. The tech is poorly built, the design is outdated, the customer service sucks and most of all, the pricing model is deceptive + not designed to be friendly to the majority of ecommerce merchants who experience strong seasonality.

Super quick & easy to set up. Took a little while to figure out - once I got the hang of it, it literally takes 2 minutes to add another affiliate. Very easy to pay affiliates through one-click paypal process, simple dashboard for affiliates. Couldn't be easier!

I came across LeadDyno a couple of months ago when i was unhappy with my existing referral partner software. After an easy integration i found the software really easy to use and their custom affiliate dashboard looked great too. As i built out my dashboard with banners and emails we encountered a few bugs but these guys were right onto it and provided a 5 star customer service for me (and was on the other side of the world from them, so they had to do out of hours calls and skype).
When i started digging in to the software even more i found a whole other area where it tracked leads and customers, where they were referring from and it now highlights areas on the web where my business is being talked about and i am able to participate or flag for later marketing opportunities.
The payment system is super easy to use too.my referral partners are stoked.
cant recommend it enough.

Great support, easy to install and set up, and a comprehensive system to track & pay affiliates. Definitely worthwhile if you need to set up a quality referral system on your store. Brett and his team give very personal support too, as well as proactive tips to get you set up and going. Highly recommended.

Straightforward to set up and really responsive and helpful customer support - has been everything as advertised for us.