The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Untrustworthy 'AI' and 'Autopilot', this app is not fully functional or tested enough to trust. Reports are based on inaccurate data, although the idea itself is great! Amazing customer retention, horrible waste of time (15 weeks to realize it was doing nothing). Initial positive reports we were shown included all 1000+ products, not the actual 40-60 we were price testing. Leaflet then tried to convince me they were responsible for those impressive numbers. Red Flag. Most of my test results show no metrics or analytics, nothing to show me what Leaflet is making decisions on, or even if the products price test is worth running. Red Flag. Unfortunately Leaflet has not fully tested their app, or have any solutions for non-margin based businesses like mine, even though their FAQ page specifically mentions these stores. Red Flag. I had to explain that the 10 years of sales before 2021 Do in fact matter. Leaflet operates on the assumption that your store did not exist before 2021. By default all of your stores sales data is Ignored, making new 'leaflet reports' seem Amazing! But they are completely false. Beyond a Red Flag. :( Support is great at responding, until you realize you are investing your time and money to be a beta tester for an unfinished application falsely representing it's impact to your store. In fairness we were offered a 'partial' refund, which has yet to materialize. How much is Your time worth?
We are sincerely sorry to hear that you had an unsatisfactory experience.
Our software and the data science behind it is rigorously tested. That said, we recognize that the experience and results we provide are not always on point, and we are constantly working to improve.
In your case, this included building two features upon request.
The reason that “most of [your] test results show no metrics or analytics” is because you were primarily testing products with no sales.
If you're interested in giving us a second chance we would be happy to provide more hands on support.