Leaflet ‑ Price A/B Testing

Richard and team were an incredible pleasure to work with. We wanted to test a variety of pricing scenarios - after some diligence on options available in the app store, we came across Leaflet. They were the only app that could address the complexity of things that we wanted to do. The team helped us get everything set up, including some additional work on their end to really meet our needs, and they held our hands as we activated different test scenarios to confirm that everything was working as we should expect. I can't say enough about the time that Richard spent with us. We've made much better decisions because of this! Thank you!!

Unethical business practices. They say you pay only if the test is successful and you got nothing to loss but you will pay a fee in most cases plus they slip the charge through the back door via Shopify bill without letting you know about it. The whole purpose of this app is to conduct an overall price test on a product category or on the entire store in order to see how the entire category/store reacts to a price change. If you test pricing on 100 products and 80 products fail, you will pay a fee for the 20 products that had a winning split test. This is was not clear to me and was not explained when we started. When the test is done there is zero transparency about the fee you're about to pay on their app. No message on the app, no email about your payment, no information, no invoice, no receipt, nothing. They just charge their fee via app charges on your next shopify billing cycle.
I found this to be unethical at best. You dont even know that you need to pay or how they calculate it until it happens. I wasn't aware that I even had to pay something so I ran another test that was again unsuccesfull, I lost money doing the test and was charge again couple of thousands the same way. I was amazed to find out about that and emailed Richard to share my thoughts but he didnt bother to replay. I guess that support is great only if you're a paying customer. Most people dont check the exact app charges on their Shopify bill.
I guess that way this company can charge people without them noticing. Doing this on purpose or not, I give them the benefit of the doubt but I write this feedback so potential customer can decide.

This app is helping experiment and find the right price for our product, adding a huge amount of revenue in the process. It takes away the guesswork of increasing your price, and the support from the Leaflet team is exceptional.