Leat: Loyalty & Marketing

COMPLETE MESS!

We’ve been customers of Leat (formerly known as Piggy) for over a year. From the beginning, I was dealing directly with David, who seemed helpful and promising. However, things quickly went downhill once real issues began to surface.

I hired my own team to test their entire system, and they uncovered a shocking number of bugs and limitations. After raising these concerns, David stopped responding and handed us over to someone new who clearly had no understanding of the situation.

I spent over €2,000 and nearly two months of my team’s time trying to fix problems that were caused by their system - and despite all our efforts, it still didn’t work. They had promised a seamless integration with Lightspeed, which turned out to be completely false. You still have to use everything through their own app.

The design of the web integration is also a disaster, but that’s the least of the problems.

When I finally decided to cancel the contract - after a year of wasted time and money - I was told on a call, “We just launched a new app four months ago, it’s a complete game changer!” That statement was beyond frustrating.

David originally told me there was no contract and I could cancel anytime. But when I tried to cancel, I was informed there’s a 12-month notice period, and apparently, it’s actually a 24-month contract. Total bait-and-switch.

To make matters worse, I spent over a month trying to cancel the account, sending multiple emails. Despite this, they continued to charge me. When I asked for a refund, they simply said it wasn’t possible.

That is the reason I’m leaving this review - because after months of trying to resolve things fairly and privately, I was ignored, overcharged, and misled. I don’t want others to fall into the same trap.

In short: be very careful. The product does not do what they claim. The pricing may seem reasonable, but you're paying for a broken system, unresponsive support, and false promises. Most of their glowing reviews are likely fake.

Great customer service and a good loyalty app. We had good support with setting up the app on our website. Works like it should!

Great customer service and a good loyalty app. We had good support with setting up the app on our website. Works like it should!

LEAT is an amazing app that truly stands out for its ability to boost sales and encourage returning customers. One of its best features is how easy it is to set up—there’s no need for any coding knowledge, which makes it accessible for everyone, regardless of technical expertise.

The user interface is intuitive, and the onboarding process is straightforward, ensuring you can start seeing results quickly. Whether you’re a small business or a larger enterprise, LEAT seamlessly integrates into your workflow, helping you drive customer engagement and retention effortlessly.

If you're looking for a hassle-free way to grow your business and keep customers coming back, LEAT is definitely worth a try!

The best loyalty app ! The latest version is simply incredible, with its integrated widget completely linked to the back office of Shopify - we love it! I've gone from 40% to 60% retention rate thanks to Piggy. The team is super responsive to the slightest problem. I highly recommend it to anyone looking for a very complete loyalty application!