We've seen a great improvement in conversion rate after switching our traditional email marketing to LeftBrain. The retargeting practice avoids spamming customers and our account manager has been extremely helpful in tailoring the software to our needs.
LeftBrain helped us to grow our email list significantly by using their opt-in feature which offers a one-time discount in exchange for signing up to the list. (Similar to large luxury boutiques.) LB also helped us to increase our sales by offering a tiered abandoned cart approach. (eg. send another reminder if the purchaser doesn't buy.) Also, when we were using other platforms, our discount codes were being shared between friends. Leftbrain solved this problem for us, by generating a unique code for each user. The setup was easy. Before them, we had tried a few other platforms, but we felt like we needed a lot of training to use them. Whereas, for Lefbrain, we used their setup tool, which guided us step by step about which emails were going to be turned on. We contacted their team about a few points we were unsure of. Following this, we were onboarded by their tech team and all of our questions were answered in clear examples. We couldn't be happier in discovering this app and have recommended it to a few friends already.
DO NOT INSTALL THIS APP. --- UPDATE: I lost 65 customers in one day thanks to an email that Leftbrain sent without my permission. On top of that, 1 person did make a purchase but because of the 10% discount offered across the board on a product that has very little margin, I lost money. ---- Leftbrain reached out via a cold marketing email. I usually ignore these types of emails but instead I installed the app and did the usual setup instructions. I didn't know what Leftbrain was or what it did, but I had expected some sort of onboarding. Instead, they turned it on without my knowledge - I only noticed because I was working on the site and their annoying popup started coming up. I told Kerem to deactivate it so that we can flesh out a few things. No less than 12 hours later, a mass email was sent out by Leftbrain on behalf of my company, to about 10% of my contact list. It was an poorly composed email with a massive blurry logo and American spelling, with a 10% discount that I never authorised. I looked in my discount codes and a bunch of discounts were created there. I did not under any circumstance tell them to launch an email to my clients - especially an ugly one that I never approved. I am absolutely furious at them and couldn't sleep last night. No resolution offered thus far, in fact they even had the audacity to imply that the logo was my fault. Why send a mass email to my customers without my permission? It's now damaged my brand and screwed up the polish I worked years to get. I regret ever installing it, I feel a deep anger and resentment toward them at the moment and yet they'll just go on about their day not caring about what they've done. Seriously, I'm over app creators like this.
Hi there. First of all apologies for this situation. I've tried contacting you about this and I'm hoping to help you resolve this issue. I understand your frustration, but due to extenuating circumstances that was explained in our email, this has caused a miscommunication yesterday. As you can see from all other reviews, customer service is in fact one of our strengths and we value that highly. We hope to hear from you soon. Best Regards.
We have definitely seen a big increase in sales since installing the App. We've been pretty weak with email marketing so far, and when we would do it, it never seemed to make too much of a difference. we would be happy to recommend this app to anyone. Customer service has been great also, we've been very happy with the app.
We've been very happy with the app....we have definitely seen increases in sales since using LeftBrain. Customer service has been great also, we would be happy to recommend this app to anyone.
So far so good! We have definitely seen a big increase in sales since installing the App. We've been pretty weak with email marketing so far, and when we would do it, it never seemed to make too much of a difference.
Kerem in Support helped me figure out why the "open" rate was always so low before, and fixed that issue. Outside of that, people just love discounts, even if it's just 10% and it's a great way to have them come back to the website. This App figures out when- and who to send a code, and what kind of discount, by either rewarding them for being a great customer already, or to get somebody back that had shown interest before, but didn't purchase, and to give them that extra push they need.
Also, when selling wholesale to stores, you don't openly want to advertise discounts too often, as you'd be in competition with them, and that's not cool. However, we don't want to miss out on the sale either, and with this App we can still offer the discounts in a discreet way, so it all stays fair.
And it's great that it's all automatic and it'll continue to figure out customer's behaviors, which is very helpful to retain them for future purchases!
We have been incredibly happy with the app. The customer service is top notch, any doubt, change or anything thatches up to mind, they answer it or fix it really, really quickly. The App works great too, and has brought a very good amount of sales. Highly, highly recommended!
Very nice app. Helped me increase my sales by 20% from day 1. Service is exceptional; very quick and effective. Fully customizable, contacts the customers without being distractive. I expect even better results in the future as this app uses artificial inteligence to get to know customers' preferences.
We needed an app like this as we were weak with e-mail marketing. Since installing and working with the team at Left Brain we have noticed an increase in sales that are worth the price of the app. Customer support has been great in assisting with the trial and answering any questions. We will continue to use this app as long as it pays for itself.
We installed this app to test if there was a peak in sales and to our satisfaction, there was no doubt a considerable climb. We have delayed installing the app since our trial as we have had no stock but we cant wait to reinstall and reap the rewards. This is definitely the most expensive app we have had, however, we believe it to be well worth it.