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Despite not being a number-crunching guy, I truly enjoy playing around with the app. I am impressed at how Lifetimely transfers raw data into intelligible graphs and charts, that intuitively spark reflexion on how and where to improve the business. Support is excellent too. Well done guys!
Disgusting price now. dont bother
Hi,
thanks for the feedback here. Current customers had no changes in price so your subscription cost was the same.
We can appreciate the $15/month increase if you were to upgrade to a new plan but it would include all features. The previous entry level plan you had selected only include Profit & Loss where as all new plans include all features.
We have reached out to better understand your feedback and offering help with your old subscription, looking forward to hearing from you.
Downgraded my plan during the free trial, but ended up getting charged for the most expensive payment plan.
Their weighted LTV is also very inaccurate. I wouldn't recommend using this app considering that they charge money despite us choosing a different plan.
Hi,
we appreciate the disappointment here. Charges are done automatically by Shopify when your trial is over and the only thing Lifetimely can do is refund. This refunded was issued 1 day after your account was charged and just a couple of hours after you reached out about it.
We also reached out to chat more about and clarify how weighted LTV seemed inaccurate for you but didn't get a reply.
Happy to offer an extended trial and 1:1 conversation with someone on the team whenever/if you're willing to give this another try!
It's better and better!
Great app, and a responsive customer support team. One of the features wasn't quite working as expected, but as soon as I spoke to Amar in support it was acknowledged, fixed and I was kept informed the entire way along. Fantastic!
The support team is outstanding. Amar and his team quickly resolved an issue we were having. We are very happy with Lifetimely and their support team.
Great and well designed, very helpful for me.
Bad
Hi,
we're sorry to hear you had a bad experience installing the app. It looks like you didn't make it post sign up so please let us know if you had any trouble installing, we'd be happy to help and offer an extended trial.
We've also reached out to assist with other issues you might've had too, hoping to hear back soon.
Die App an sich ist wirklich toll (wurde mir empfohlen) und 5 Sterne gibt's jetzt vor allem für den Kundenservice, der wirklich hervorragend ist! Klare Empfehlung!
There's no other app that lets me keep track of payback periods by cohort as well as Lifetimely!