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We have been using Lifetimely for years. We use both ShipStation and ShipBob for shipping, and when a shipment is split between them, the app does not combine shipping costs to provide the actual shipping cost. Our COGS are not accurate anymore, and we are not happy.
Thanks for the candor, feedback and appreciate your frustration. Yes, shipping is a complex area and in some cases means there are some edge cases in how we handle the data.
More than happy to chat directly -- I'll ping you a note privately with my details.
Jase — Head of Product, Lifetimely
This app used to work really well until recently that we've been getting a lot of inaccurate data. Now we need to double check everything which is becoming a problem.
Thanks for the candid feedback.
I recently joined as Head of Product and empathize with your frustrations.
We've recently been investing in the performance and accuracy of the platform, we have more to do for sure, but know progress is being made.
Jase -- Head of Product, Lifetimely
Support does not reply. App is quite good.
Our apologies — there's nothing worse than feeling like a support issue wasn't solved effectively. I had a direct look at your case and if you want to chat any time I've messaged you directly so you have my details. Appreciate you acknowledging the value of Lifetimely.
Chat soon,
Jase — Head of Product, Lifetimely
Impossible to get a response from support. App has not worked all trial period, we cannot even view the dashboard.
Sorry to hear about your experience.
We had a look at your specific case, and your inquiry was replied to in just a few hours. We've also reached out several times to provide support with no success.
Would love you to get value from Lifetimely.
I recently joined as Head of Product. Feel free to reach me directly at jason@useamp.com if you want to chat.
Jase -- Head of Product, Lifetimely