Lightspeed Retail POS X‑Series

I have had the opposite experience than everyone else. I'm pretty computer literate and my husband is a software engineer so we are not exactly computer newbies here. It started with me having to go through each product and reediting sales tax info as it didn't carry over correctly - 200+ products x 4 minutes each with reload time = about 13 hours. Not fun. But we are set up so it is ok. Only to find out that the import was bad and certain things were corrupted. So we had to start all over again. 13 more hours. Sales tax still doesn't work correctly between vend and shopify (I have some products with it and some without it) so I have to manually calculated it for each sale in my brick & mortar and manually subtract it out. The receipt is still wrong because there is no way to subtract a given $ amount from a sale (like $2.52) Then bug after bug after bug after bug. products are randomly disappearing and being erased, SKUS are in the system in duplicate because their system is missing this double entries which corrupted stuff. If you erase the main variant in vent (like red shirt size small - if it is the first one listed) while editing in your shopify side it erases the ENTIRE PRODUCT in vend with no warning or error message! SO am issue. Today it won't push new product pricing from vend to shopify which is a HUGE issues, so I am editing it on both sides. In the past these errors have occurred and I have had to edit each products pricing to a wrong price and then back to the right price - after they pushed a bug fix. - Again dozens of hours. I am on month 5 with the system and am I have yet to go 5 days without an issue needing support. I have lost over 50% of my online sales due to the time I have spent on vend issues. I could hire a staff person just to deal with this and still make money because my online sales would be better because I could do my job promoting and marketing! - how ridiculous is this!

Not sure if I am a fluke but I would not recommend this if you have another option.

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Update: OK I can't figure out how to update a review. I have been using vend for about a year now. We were having a TON of issues in the beginning that you can read about below. Then with the help of vend eventually get things going smoothly or so I thought. They had added some new helpful features which I was very happy about.

Then a little over a month ago I started to notice that my inventory was way off because my Shopify cart started to oversell. HUGE issue. When I started to dig into the system it seems to be pretty much system wide. Some things say no inventory which means they have not been selling for who knows how longs because people think they are out of stock. Others say they are in stock when they are not which causes over selling. In general it has cost me hundreds of $ in damage control drop shipping items and incalculable lost $ due to lost customers. Despite reporting the issue around October 20th, here we are in December with no fix in sight from my perspective - I haven't been updated in a couple weeks. So the damage continues to compound.

I have to be honest Vend is seriously lacking the reporting features having to do with sales trends and doesn't have any of the slick bells and whistles of other point of sales such as full featured order management, and loyalty programs ect. If I am forced to hand sync my inventory I might as well spend my $100 a month on something else that has more features. Right now I am loosing time with hand calculating reports, hand monitoring rewards points etc. as well as hand syncing products and loosing lots of money on the lac of syncing which is why I went with this system to begin with.

If you fall into the sweet spot for vend and are willing to gamble that you don't hit the bugs you will likely be happy with this system. However we are currently wrestling with the idea of switching to another system that doesn't sync but is more fully featured to avoid our current headaches of constantly running into catastrophic bugs. We gambled over the past year that things would be running better in the future - and saw the potential that vend had and still has to be a great system. However over the course of the year we have failed to see them live up to the potential and my head ache has only grown as our store. product diversity and inventory continues to grow.