Lightspeed Retail POS X‑Series

Vend POS changed our business - we went from working on weekly csv file uploads to our website and having to handle many tricky situations with stock errors to a seamlessly integrated system. We now have a realtime view of our outlets and stock. We can't imagine life without this application and all it's feature. Our entire business is centred around vend and all other apps are supplementary to keep our business running the way it should.

I have a retail store and use Vend with Shopify - works really well together and is very easy to use. I would recommend this to all retailers with an online store.

VEND POS has been working well for our business, We have Multiple stores and the multi outlet plan works well for us. The integration with shopify works well as we only need to enter products in vend and it updates in the online store,thus saving valuable time and effort.I would highly recommend this POS to retail businesses.

Vend seamlessly syncs our customer information, inventory, and allows our Vend POS to run without a hitch! By partnering with Shopify, we can build a sophisticated website while also maintaining the daily in store operations that Vend affords us. Its a great partnership!

Vend POS is so easy to use, it makes running a business a breeze.

Update 11/9/2016: 1 Star: Another day, another integration issue that makes me wish I never started with Vend. Be aware that any discount codes you issue in Vend will not be reflected properly in Vend. They say "this only impacts how the sales display in the history page and the totals in reports". That means, you have no idea how much money you took in (how do you balance your drawer???) and the report you use to pay your sales tax is INCORRECT, thus you are paying money to the government that you didn't even take in. Sadly, Vend has some super cool features that I love but they repeatedly let me down when it comes to super important stuff from a business owner's perspective.

Update 11/6/2016: 2 Stars: After a ton of work and waiting, I am happy to report that the csv upload and Shopify sync is now working properly! I also feel like their support is getting better. Stay tuned....

Update: 10/20/2016: 1 Star: Things are still bad. They now are telling me that when you update your inventory by uploading a csv file, that does not trigger an update of the items in Shopify. So, our replenishment that gets done 2x/week never gets pushed to our website. Not good. More frustrating is that I have gone 21 days without an update.

Vend is neither capable, nor interested in being capable, of working with Shopify. If you have multiple retail stores and a website, they are not the solution for you. If you are interested in disappointing customers on the regular, give them a shot. They don't care about inventory accuracy. WHATTTTT? Yes. You read that correctly. But, never fear, they always end an email in "Cheers", which is like rubbing coarse salt in your fresh wounds. Their support is HORRID. If I wasn't already in too deep, I would change services for my POS.

Works fairly well, but had to remove the full-link functionally from Shopify in order for it to not screw up Vend's product counts and item information. In my opinion, the app should ONLY allow Vend to be the "master" and push information into Shopify, with the exception of allowing sales information to be "pulled" from Vend's stock (which is what I wound up setting this connection to do at our shop http://www.BIYHomebrewSupply.com which has worked pretty well for us so far) What would make it 5 stars? If the Vend/Shopify integration allowed multi-location inventory pushing so customers could see what was available at each outlet. Now that would be handy! Overall, pleased with it thus far.

We left the pretty scathing review below of VEND two years ago and since then we've hung in there - limited the functionality we used and let other customers help them break in their software ... to be fair they gave us one of those two years free subscription and being fellow kiwis we wanted to continue using them.

But two years is a long time in app land and we've finally made the call that other apps and Shopify core functionality have kind of overtaken VEND at a fraction of the price. Stitch Labs have a more complete and less buggy multi-channel inventory platform and Shopify POS is well ... free!

Maybe if you were using VEND for absolutely everything - as a platform not an app - it might be cost effective but they're not there yet and why have an average everything when you can pick a range of outstanding apps that have really nailed what they do, where they play in your functional landscape and most importantly - reliably integrate with each other so that you don't have to worry if it's going to work or not - it just does.

We had over 20 technical support tickets with VEND which were all around reliability of integration and core inventory functionality not working - over a long period of time. This cost us money and time. We've never had that with any other app.

Here is the review we left a couple of years ago....

........
I wouldn't recommend anyone uses vend until they sort out their major inventory issues. 90% of our stock has been inaccurate for a month now due on constant issues that vend has been having. It seems to be a problem of a company growing to fast and not being able to keep up. It so frustrating as when its works it is a fantastic product. Unfortunately at the moment it doesn't work.
Their customer feedback rating has dropped by 10% in the last month and we know at least 48 other businesses that have been having major issues.
Vend has been unable to fix multiple system errors for a month now our support ticket goes on for pages. They just keep passing us on form person to person.

Perfect POS for our bricks & motar store - thanks www.TheVapourClub.com

I have been using vend for 8 months as at January 2018.
It has been a revelation. Although always professional, I now ooze proffesionalism to my customers. Many comment on the system... I use the socket scanner within vend and I now charge for everything when manually I would hand small bits away. Linking to shopify is my next step so here's hoping the next review is also 5*