LimeChat: WhatsApp Support+AI

One of the best platforms I have ever used.

The platform is tech but feels human like because of the exceptional CSM team. Nikhil and Sridhar are great and are always so helpful and accommodating.

The UI/UX is absolutely seamless, very easy to understand and use.

I am very happy with my experience; I am working at a global FMCG brand and have integrated Limechat with all my brands.

It has completely negated my need for other platforms for reaching out to my user base.

The platform is constantly evolving and getting better day by day.

A must have for every business.

Lime Chat exceeded our expectations! Their onboarding process was flawless with Veena and Ananya, and their platform has revolutionized our AI Click Chat bot along with WhatsApp broadcast message.
Proactive, responsive, and knowledgeable, their team delivers exceptional results. We've seen significant improvements in automating WhatsApp cart abandonment msg and carousal broadcast msg with an uptick of 118 ROAS . Highly recommend Lime Chat - they're a game-changer!

We've had an exceptional experience with Limechat! the onboarding process was smooth and well-structured, thanks to the incredible support from our Customer Success Manager, Dipti Juneja. She was instrumental in helping us set up our workflows and build a robust customer support system on WhatsApp. Her guidance and proactive approach made the entire setup seamless and efficient.

The Limechat bot itself is a game-changer—it now handles nearly 80% of our customer queries. This has significantly improved our response times and customer satisfaction. The platform is intuitive, reliable, and has become an integral part of our support operations.

Highly recommend Limechat for anyone looking to streamline their support through WhatsApp, especially with such a dedicated team behind it!

We started out with Limechat for their support platform and soon subscribed to their Gen AI chatbot and Marketing Suite as well. Limechat and its two-way communication have played a pivotal role in our customer engagement, driving up our retention rate and LTV while also helping us close more sales from cart drop-offs.

The AI chatbot has also streamlined our presales process to a large extent by providing accurate information regarding our products’ usage, maintenance & health benefits which was a huge roadblock for our customers to complete their purchase.

A special shoutout to Ashwath Nitin our CSM who goes above and beyond to help us achieve our objectives!

Amazing team. What I loved is the ownership of the team to make it successful. Some pre-designed journeys could be there as in Improvemnt

We recently launched our brand and partnered with Limechat for marketing and retention, and the results have been outstanding. Limechat has played a crucial role in driving impressive retention rates, reaching new audiences, and engaging our current customers through direct support on WhatsApp. The Limechat team has proven to be much more than just a service provider. They've truly become a valued partner in our growth journey.

We have been using whatsapp for more than 6 months , now we can see improvement in revenue of our website with the team support/ continuous meetings/ new challenges /trainings.
Bhavya's contribution in aligning many thimgs/ added new intiatives in our business model had really helped us.

- Great Dashboard, Clean & Simple UI
- Hands on support, kudos to Mannan
- Complete suite for whatsapp commerce
- Helped us in conversing with our customers very efficiently and touchbase with them with campaigns and journeys
- New Features are rolled out frequently, team is always trying to better the product as per the current market needs

We have been working with LimeChat for almost a year and it has been an amazing experience. The onboarding process, enabling the bot and setting up customer support on Limechat was smooth. They always come up with new/problem-solving features to bridge the gap between the customer and the business. We have been able to solve queries instantly with our automated bot responses, our CSAT score has also improved. The catalogue is also working well. We have an overall report of our agent's performance also- resolve time, first response etc. Overall it's been an amazing experience, the LimeChat support team always answers and resolves our queries in real-time.

Limechat proved to be a really good solution for our customer support and whatsapp marketing needs
It integrates well with all channels and the team is super supportive
The onboarding was extremely smooth and the bot is effective in driving sales

Would definitely recommend