LimeChat: AI powered Helpdesk

The first-ever AI-powered Helpdesk built to skyrocket your shopify store sales and deliver amazing customer service experiences.

Limechat is a Helpdesk designed only for Ecommerce stores that allows your customer support team to manage all of your channels from a single dashboard. 150+ shopify stores use LimeChat to automate 70% queries resulting in reduced FRT and resolution time as compared to Gorgias, Reamaze and other similar Helpdesk tools.

One Helpdesk, unlimited possibilities. Discover what can you do with LimeChat.

1. Manage customer queries in one inbox

Keep track of incoming customer support requests from live chat, SMS, email, WhatsApp, Messenger and Instagram on one dashboard. Follow through past conversations with ease for contextual and timely customer support.

2. Automate customer support and reduce live agent costs

Handle peak load customer support queries on live chat with conversational AI. Automate common queries related to products, discounts, returns/ exchanges, order status and more with pre-configured workflows to reduce response time. Humanize conversations with conversational AI to deliver a great customer experience and satisfaction levels.

3. In-depth reporting and analytics

From ticket resolutions, conversions to agent performance, we bring all the numbers to one dashboard to help you make better business decisions. Track response times, resolution times, and revenue generated by customer service teams.

4. Send surveys & measure CSAT

Send surveys and collect feedback after every conversation to measure customer satisfaction scores.

5. Capture buyer intent to turn inquiries into sales

• Answer product-related queries, address buyer concerns and send personalised product recommendations based on consumer intent, interest and preference.

• Increase your conversions by 23% from timely support!

6. Set up and use in minutes

Stop wasting time on communities and google. LimeChat’s intuitive UI helps you setup in a few minutes

7. Fast and Dedicated Support

No matter what plan you choose, you'll receive personalized onboarding and dedicated support. You do not need to upgrade just to get your questions answered.

8. Easily Migrate from other Helpdesks and CRM tools

Our team helps you with migration from all major Helpdesk providers like Gorgias, Reamaze, Richpanel, etc. Sign up for a free trial now.