LimeChat: WhatsApp Support+AI

We've had an exceptional experience with Limechat! the onboarding process was smooth and well-structured, thanks to the incredible support from our Customer Success Manager, Dipti Juneja. She was instrumental in helping us set up our workflows and build a robust customer support system on WhatsApp. Her guidance and proactive approach made the entire setup seamless and efficient.

The Limechat bot itself is a game-changer—it now handles nearly 80% of our customer queries. This has significantly improved our response times and customer satisfaction. The platform is intuitive, reliable, and has become an integral part of our support operations.

Highly recommend Limechat for anyone looking to streamline their support through WhatsApp, especially with such a dedicated team behind it!

We started out with Limechat for their support platform and soon subscribed to their Gen AI chatbot and Marketing Suite as well. Limechat and its two-way communication have played a pivotal role in our customer engagement, driving up our retention rate and LTV while also helping us close more sales from cart drop-offs.

The AI chatbot has also streamlined our presales process to a large extent by providing accurate information regarding our products’ usage, maintenance & health benefits which was a huge roadblock for our customers to complete their purchase.

A special shoutout to Ashwath Nitin our CSM who goes above and beyond to help us achieve our objectives!

Amazing team. What I loved is the ownership of the team to make it successful. Some pre-designed journeys could be there as in Improvemnt

We have been using whatsapp for more than 6 months , now we can see improvement in revenue of our website with the team support/ continuous meetings/ new challenges /trainings.
Bhavya's contribution in aligning many thimgs/ added new intiatives in our business model had really helped us.

We recently launched our brand and partnered with Limechat for marketing and retention, and the results have been outstanding. Limechat has played a crucial role in driving impressive retention rates, reaching new audiences, and engaging our current customers through direct support on WhatsApp. The Limechat team has proven to be much more than just a service provider. They've truly become a valued partner in our growth journey.