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LimeChat: AI powered Helpdesk

by Limechat

Helpdesk, Live Chat & automation. Upgrade Reamaze, Gorgias

7 reviews
From $29/month. 30-day free trial. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes

  • Speed tested: low impact to your online store

World's first Level-3 AI HelpDesk

Key values section

One Helpdesk for all channels

Centralise all your support tickets from live chat, email, Facebook and Instagram onto one dashboard for better ticket management.

Personalised experiences

Deliver omni-channel personalised experiences with a 360-degree view of customer journey, order history and past interactions.

Automate upto 70% queries

Easily scale your customer support with human-level automation across the buying journey to address pre- and post-purchase queries.

Featured images gallery

  • Manage Multichannel Communication
  • Personalise Your Responses
  • In-Depth Insights and Reporting
  • Turn Impulse Buyers from Social Media into Customers
  • Engage Customers with conversational AI
  • Manage Multichannel Communication
  • Personalise Your Responses
  • In-Depth Insights and Reporting
  • Turn Impulse Buyers from Social Media into Customers
  • Engage Customers with conversational AI

App details

LimeChat: AI powered Helpdesk

LimeChat: AI powered Helpdesk

The first-ever AI-powered Helpdesk built to skyrocket your shopify store sales and deliver amazing customer service experiences.

Limechat is a Helpdesk designed only for Ecommerce stores that allows your customer support team to manage all of your channels from a single dashboard. 150+ shopify stores use LimeChat to automate 70% queries resulting in reduced FRT and resolution time as compared to Gorgias, Reamaze and other similar Helpdesk tools.

One Helpdesk, unlimited possibilities. Discover what can you do with LimeChat.

1. Manage customer queries in one inbox

Keep track of incoming customer support requests from live chat, SMS, email, WhatsApp, Messenger and Instagram on one dashboard. Follow through past conversations with ease for contextual and timely customer support.

2. Automate customer support and reduce live agent costs

Handle peak load customer support queries on live chat with conversational AI. Automate common queries related to products, discounts, returns/ exchanges, order status and more with pre-configured workflows to reduce response time. Humanize conversations with conversational AI to deliver a great customer experience and satisfaction levels.

3. In-depth reporting and analytics

From ticket resolutions, conversions to agent performance, we bring all the numbers to one dashboard to help you make better business decisions. Track response times, resolution times, and revenue generated by customer service teams.

4. Send surveys & measure CSAT

Send surveys and collect feedback after every conversation to measure customer satisfaction scores.

5. Capture buyer intent to turn inquiries into sales

  • Answer product-related queries, address buyer concerns and send personalised product recommendations based on consumer intent, interest and preference.

  • Increase your conversions by 23% from timely support!

6. Set up and use in minutes

Stop wasting time on communities and google. LimeChat’s intuitive UI helps you setup in a few minutes

7. Fast and Dedicated Support

No matter what plan you choose, you'll receive personalized onboarding and dedicated support. You do not need to upgrade just to get your questions answered.

8. Easily Migrate from other Helpdesks and CRM tools

Our team helps you with migration from all major Helpdesk providers like Gorgias, Reamaze, Richpanel, etc. Sign up for a free trial now.

Launch date

November 15, 2021

Integrates with

  • Facebook Messenger
  • Instagram
  • Whatsapp
  • Email Inboxes
  • SMS Inboxes
LimeChat: AI powered Helpdesk

LimeChat: AI powered Helpdesk

The first-ever AI-powered Helpdesk built to skyrocket your shopify store sales and deliver amazing customer service experiences.

Limechat is a Helpdesk designed only for Ecommerce stores that allows your customer support team to manage all of your channels from a single dashboard. 150+ shopify stores use LimeChat to automate 70% queries resulting in reduced FRT and resolution time as compared to Gorgias, Reamaze and other similar Helpdesk tools.

One Helpdesk, unlimited possibilities. Discover what can you do with LimeChat.

1. Manage customer queries in one inbox

Keep track of incoming customer support requests from live chat, SMS, email, WhatsApp, Messenger and Instagram on one dashboard. Follow through past conversations with ease for contextual and timely customer support.

2. Automate customer support and reduce live agent costs

Handle peak load customer support queries on live chat with conversational AI. Automate common queries related to products, discounts, returns/ exchanges, order status and more with pre-configured workflows to reduce response time. Humanize conversations with conversational AI to deliver a great customer experience and satisfaction levels.

3. In-depth reporting and analytics

From ticket resolutions, conversions to agent performance, we bring all the numbers to one dashboard to help you make better business decisions. Track response times, resolution times, and revenue generated by customer service teams.

4. Send surveys & measure CSAT

Send surveys and collect feedback after every conversation to measure customer satisfaction scores.

5. Capture buyer intent to turn inquiries into sales

  • Answer product-related queries, address buyer concerns and send personalised product recommendations based on consumer intent, interest and preference.

  • Increase your conversions by 23% from timely support!

6. Set up and use in minutes

Stop wasting time on communities and google. LimeChat’s intuitive UI helps you setup in a few minutes

7. Fast and Dedicated Support

No matter what plan you choose, you'll receive personalized onboarding and dedicated support. You do not need to upgrade just to get your questions answered.

8. Easily Migrate from other Helpdesks and CRM tools

Our team helps you with migration from all major Helpdesk providers like Gorgias, Reamaze, Richpanel, etc. Sign up for a free trial now.

Launch date

November 15, 2021

Integrates with

  • Facebook Messenger
  • Instagram
  • Whatsapp
  • Email Inboxes
  • SMS Inboxes

Pricing 30-day free trial

Starter

$29/month

$20 per 100 additional tickets

  • All support channels
  • 500 support tickets/ month
  • Unlimited contacts
  • Unlimited agents
  • Customer support via Email

Pro Plan

$349/month

$15 per 100 additional tickets

  • 2k tickets/ month
  • Everything in starter+
  • Pre-Configured Automation Workflows
  • All Integrations
  • Unlimited campaigns
  • Support on Live Chat

Advanced

$599/month

$10 per 100 additional tickets

  • 5K tickets/ month
  • Everything in pro+
  • 3 Custom Workflows
  • 1 Custom Integration
  • Dedicated CSM
  • WhatsApp/Slack group with CSM/Product Consultant

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
    7
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
View all 7 reviews

List of reviews

Filter and sort reviews

  • 5 of 5 stars
    April 28, 2022

    Doggie Dabbas

    Location India
    Time spent using app 4 months

    Has been a great experience. Easy to use & great customer support as well. It has been very helpful for our business.

  • 5 of 5 stars
    April 26, 2022

    UrbanGabru

    Location India
    Time spent using app 3 months

    We, at UrbanGabru, have been working with the Limechat team for several months now. The most important thing is that they help us to directly connect with our customers. Not just that, the team of Limechat joins hands with us to come up with innovative marketing ideas together. The journey has been really good as the team is proactive in providing us with on-time resolutions to any problems that we come across.

  • 5 of 5 stars
    April 21, 2022

    Helios India

    Location India
    Time spent using app 4 months

    LimeChat is a great platform with features where all our business requirements are met- Helpdesk, WhatsApp Reengagement and Chatbot. The team has always stepped forward to understand our business challenges. Very Happy with the overall support and value we have received.

View all reviews

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