LimeChat

Customer Support Help Desk, Human-level Sales Assistant & Customer Support Automation Chatbot Created Exclusively E-Commerce.

Limechat helps eCommerce brands leverage Chat into a major revenue stream through

• Signature Drip Campaign for WhatsApp Marketing - to increase conversions for abandoned checkouts and reorder campaigns
• A Human-level Sales Assistant - to boost your website conversions
• A Customer Support Automation Chatbot - to automate your support tickets.
• An Ecommerce Helpdesk - to manage customer queries across engagement channels

A Single Helpdesk for ALL Your Channels

Pool conversations from all mediums - Whatsapp, Messenger, Web chat, Email, Facebook & Instagram. Put conversations for follow-up, waiting, resolved, close, and open so your team can take it forward without delay.

Give Priority to Loyal + Important Customers

Find specific conversations based on tags like status, agents, starred, alert, new & more. Our AI auto-labels and prioritizes incoming queries so that you can focus your efforts on the customers that matter the most.

Instantly + Easily Share Order Tracking Status

Get detailed information about orders associated with a conversation and convey the same to your customers within seconds. The Limechat chatbot, created exclusively for E-Com understands all possible queries related to order tracking and responds accordingly.

Share the Latest Product Prices and Discounts

Respond to your pre-purchase visitors in one click with product details such as images, info, and discounts in an aesthetic product card. Improve conversion rates with instant responses to convert your support team into a revenue centre.

Never Miss a Message from Your Customer

Get real-time notifications for conversations from your customers. Reduce FRT with canned responses created exclusively for D2C brands.

Route Queries to the Best Team Member

Have a tricky customer? Let your other team members know via private notes.

Always Stay on Top of your Key CX Metrics

Measure important CX metrics such as FRT, Resolution Time, and open conversations to get a real-time snapshot of your customer support. Then, break down each metric by agents, conversation labels, days, time of day & more to get an in-depth understanding of your team's performance.