App developer no longer supports the app. Errors in product feed were constant, they make you create a second Merchant Center account.
The app does not work at all. First off, it requires you to create a NEW Google Merchant Center account (in ADDITION to what you already have set up through Shopify: https://www.shopify.com/google). This, of course, causes all sorts mismatch errors. All of the products that I have in Google Merchant Center feed handled by Shopify are approved, but none are approved through the LimeSpot feed. If you already have a Google Merchant Center account that's free to use, administered through Shopify, totally set up, configured, approved and good to go, you need to disconnect that and re-configure everything again through Limespot. Then comes the issue of support. Good luck getting a straight answer. Yes, they have 24/7 VA's answering the chat, but the only response given is that they need to check with the engineering team. That's the extent of the support you can expect.
I've been meaning to set up Google Shopping Ads for quite awhile now, but it never quite made it to the top of our to do list. Now I wish we'd got going sooner. LimeSpot took the time consuming aspects of setting the feeds up and has had an amazing ROI - I'd highly suggest it to anyone using Shopify, especially if you have a larger catalogue of products. Their support team has been a great help.
Thank you for taking the time to give your feedback. We really appreciate it.
This app requires you to create a new Merchant Centre account which is not explained anywhere. With invasive code and additional requirements, I can't recommend this at all, given that this is as far as I got after two days of trying to set this up.
We are very sorry about your disappointment. We wished you had discussed your concern with our 24/7 support staff via chat, so we could get your issues solved immediately. It’s important to us that our customers are more than satisfied.
The reason LimeSpot creates a new Merchant Center account is that all our Merchant Center management and optimization is automatically done by our AI engine, which needs to have full control over the account, therefore we avoid co-existing with other feed management software to prevent conflicts.
Great customer service during the process on setting up the app. I do look forward to successful campaigns
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
LimeSpot's Ad product is a game-changer for us. We had not been using Google Shopping and it's our most effective paid acquisition we've seen in our 5 years of business. Additionally, LimeSpot has incredible customer service. They are always willing to help and answer any questions that I have. I cannot recommend LimeSpot enough!
Thank you for the wonderful review and for taking the time to share your feedback with LimeSpot. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.