LimeSpot KI‑Bündel & Upsells
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I SAVED more than $700 per month being charged with this app for my two Shopify stores by REMOVING this app.
What I did?
1. Install theme with built it features of recently viewed, you may like it.
2. Install frequently bought together app for $6.99 per month.
That's it!
I saw negative feedback last august 18, 2019 questioning why this app is charging so much where we can get it by free or for a very cheap price. AND he's RIGHT!
I posted negative feedback because I wasted a lot of money using this app for months!
P.S. My revenue didn't drop. I'm getting the same revenue or even better. .
We are sorry to hear you were less than satisfied with our app. Our app is fully automated and AI-driven where we generate personalized recommendations based on shopper's activities, and preferences. It is much more than You May Like, Frequently Bought Together, and recently viewed product carousels because we pride ourselves on being able to dynamically target shoppers with the right products at the right time and price point. Not all recommendations are created equal and that is what separates between us and our competitors.
Regarding our pricing, we hear our customers about this and are actually in the process of changing our pricing model to better match the needs of various types of stores, especially smaller stores with a more restricted budget. At LimeSpot we are committed to fair, honest pricing because we value our customers and truly appreciate the time to share your opinions. Please watch out for that if you are still interested in using our app in the future.
You can expect an email from someone on our Customer Care team soon to address your issues.
App has unfair billing practices. Charge you blindly without giving any reason for doing so...Beware
Aug 30 this app charged me $25 for next 30 days subscription
Then on Sept 16 it charged me again $ 25 for next 30 days subsciption
Then on Sept 17 it charged me again $ 25 for next 30 days subscription
Then on Sept 18 it charged me again $ 25 for next 30 days subscription....
Do i have to pay them $ 25 daily for next 30 days subscriptions?? What an fraud app....
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** BEWARE.....App removed almost 2 months back...yet it is playing with my theme :-
ACTIVITY
Personalizer - AI Recommendations by LimeSpot changed theme: qrack-v1-5-0
November 28, 2018 at 4:01 AM GMT+5:30
*UPATED*
Recurring issue with recommendations not showing currencies correctly so effectively pricing all recommendations incorrectly, i.e higher. 4 emails to support and we have no fix and no reply from development. We are on a premium Plus plan and being charged accordingly - out of frustration have uninstalled and moved on. Appalling service at a premium price.
*Original Review*
It's a good app and does convert for us. Would rate higher if the interface was less complex.
Totally misleading charging structure. I am reporting this to Shopify. Be warned - you will be charged hundreds of dollars per month more than advertised!!! Do not install this app.
UPDATE: After deep investigation, we have found that this customer has been using our product for 8 months with top results, and this is the first time we are hearing about any issues with our product or our pricing. Our detailed pricing tiers can be found at https://www.limespot.com/pricing-calculator?plan=silver. We're sorry that this customer felt this way.
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Hello. I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. It is in no intention for us to mislead users on our pricing.
One of our teammates from the Customer Support team have tried to reach you at the provided phone number, but was not successful. Please kindly reach out to us at support@limespot.com, we value your business.
Great app for upselling, very friendly and communicative staff! The content is customizable to match any theme. Would recommend to a friend.
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work trying to continuously improve our product and it’s always rewarding to hear kind words. We love that you love us :)
Disappointed with this app. It looks great but doesn't function with current products and prices. Products which have been archived still show up in the upsell box and sale prices don't show up either. I've reached out a few times for help with no response at all. not worth the hassle.
We’re deeply sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
After some investigation, we realized that we have not been receiving your emails due to some technical issues with the "Get Support" function via this app page. Our Customer Success team always replies at support@limespot.com. Please expect an email from us shortly to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Installed the app and at first, I was like wow look at all these sales. Their analytics made it look like it was working. After a few weeks, I realized the product recommendations were linking to my press page. NOT the products. When I asked them how their analytics was tracking if it wasn't going to the product, I received a nonsensical answer with no concrete explanation. I decided to keep Limespot a little longer to see if I could measure it against other analytics tools I have. Then I realized it's showing products that are in draft status and have been removed from the online store channel. They claim to use AI, but the app is showing items that haven't been on sale in a month? That makes no sense. At this point, I have no choice except to conclude this app is a scam and their analytics are senseless.
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We have sent you an email follow up already addressing your concerns.
Do not install this app.
1. It creates a large volume of code that slows down loading of pages.
2. New product photos are not loaded automatically and must be manually loaded by you for them to appear on this app.
3. If you delete the app, the code is still present on liquid theme. if you attempt to delete the snippets error messages occur on every page including the home page for your visitors to see, SAMPLE:. "Liquid error: Could not find asset snippets/limespot-global-head-includes.liquid".
4. If you don't pay the fee, you receive email after email.
5. When you delete the app you get a phone call within 5 minutes asking you why you deleted the app.
6. Don't expect any assistance from their customer service on deleting the app except for: "you have to reinstall the app". Then visit their website and your account with LimeSpot and follow a lengthy process to uninstall and clean up the remaining code.
7. The app makes exaggerated claims about how effective this app is in producing sales for you.....don't believe them.
My site started getting reports of not loading and slow loading and I experienced this a few times until I could not ignore it any longer. I contacted Shopify to report the problem and they helped me trouble shoot slow loading and timeout of the Limespot javascript. I goto the Limespot control panel and I get this shakedown message about needing to pay $29.99 for what they deem is the service level I currently use. Regardless, I opted to remove the app and will find another. I did not like the inability to have more control over the related products. They did have a nice uninstall script. Given their change and poor performance, they are going to need it.
Rubbish app. It screws around with your theme big time, and has a handy 'cleanup my theme' button once uninstalled which simply reinstalls the app onto your store without removing any of the code on your theme. This is incredibly misleading. It is also difficult to customise.