LimeSpot AI Bundles & Upsells
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (553)
Affiner
-
Par note
I'm finding lots of bugs with this app and as it has become more sophisticated, it's become more difficult to use. e.g. If I try to make configuration changes, it just seems to fall over and I can't access it for a few hours as it resets. Probably user error, but even so, it shouldn't behave as it is. I'm on the verge of swapping for another recommender engine.
We are very sorry for the frustrating experience you had with our app. Our engineering team has since fixed the issues and your account is now good to go. We tried to reach out to you via the live chat to let you know that everything is now fixed. Hopefully you will be able to give us another chance before swapping for another app! Do reach out to us at support@limespot.com so we can help you with any other concerns you may have with our product.
Poor App-... I have being paying for around 12 months or more, without having access to control the features. Afterwards they dont remove the coding, so store is slowed down. Waste of money dont do it! **Update** It was a mistake I have paid way to much. They gave me a refund for a month. Thats ok. I could have spotted it myself before. Michelle was a pleasure speaking to from Limespot. She get one of the stars personally.
**Update** Thank you so much for updating your review. The refund is currently being processed by Shopify as there hadn't been any charges to your account since February 2020. We look forward to doing business with you again in the future. Best of luck with everything and hope to see you soon!
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
A request has been sent to your store so that our team can help with removing the leftover code. We would also like to offer you a better pricing plan with access to more features. Please expect an email from our support team to make things right.
whenever you update your prices, limespot doesn't update it on their system. After weeks past , their widget shows the old prices , causing confusion. You have to do manual sync each time you update your price in their app. Annoying. update: Apparently this issue is only with my store. thats what they said.
***UPDATE 04/07/2021: In active contact with this customer already about the specific issue at hand. This issue is not known to be a system wide problem with LimeSpot Personalizer.***
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
We have reached out directly to you via the provided email address so please get back to us at your earliest convenience so we can resolve the issue at hand.
Trialled for a month or so with no real benefit seen, looks like we're an exception.
It didn't contribute over our trial and when I unnstalled, left some code in which I had to go and strip out. One thing to be careful with is that it adds to page weight and it caused a drop of 4-5 points on average per page in our google pagespeed insight scores.
Great tool
Great support, thank you Reymond! I came with the topic of changing the code and although it was not easy, my problem was solved even better than I expected! very friendly and professional contact; App is intuitive and works as expected
Thank you so much for posting such a wonderful review. We truly appreciate your kind words and support! (Reymond is also thrilled!)
people who work in support are not helpful, I was deceived for $ 18, they pretended that it was not their fault, admitted to wrongly charging the fee, and now they do not want to withdraw it, because, as they say, they cannot
I advise against installing this app, there are only problems with it, they will charge money and disregard you
Our Customer Service Specialist has been communicating with you about this issue privately, and we assure you that your $18 will be refunded once posted. Our Service Specialist is watching your account daily and will process the refund from our end as quickly as possible.
We understand that you were attempting to use our app in your “test store. However, because the store does not have official Shopify development store status, you were charged $18 when your free trial period ended.
Shopify is the payment processor for all Shopify apps, meaning we are subject to their processes. Shopify will notify a merchant of a charge long before the charge is “posted” for the Shopify app. This means that while we understand you were charged $18, we have to wait for Shopify to “post” the charge before we can see the charge and issue a refund.
We understand that you have tried to contact Shopify about this charge, and we have, but we are still waiting for their response. At this point, the best course of action would be to wait for the charge to post, and as soon as it does, we can issue the refund.
Reymond best support ever! Helped me really much with my problems. GG Reymond MVP. Did some coding and answered all my questions.
Great communication with support, helps with everything. Now i am writing to score 100 words to complete review and just waisted your 5 sec. have a good day.
Good support!
Quick response support.
I had the problem of forgetting to cancel my Limespot payment when the Shopify store was closed. After a while of reopening I contacted Limespot to suggest that it should be free for me during the closure of the store. And they have listened and acknowledged the documents that I have provided.
Top Problem solving with Reymond, he is helping you with any Question and Change for the Design also working just in time with you together!
Super, schnell und sehr kompetent! Mein Problem war sofort gelöst, ich empfehle immer gerne wieder.
App is great. Making money while I sleep, :-) The customer service is gold! Give it a try, and you will love it!
Yes, looks like you are already seeing a great ROI from the product recommendations and cross selling modules - thanks for the kind words!
Totally misleading charging structure. I also am reporting this to Shopify. Be warned - we had been charged 900 dollars per month for several months more than advertised!!! Do not install this app!!!!
I've not long installed this app but the support team are fantastic. I look forward to seeing the results!
Great Customer Service! Needed Help to change the placement and the Support did it for me in a few minutes. Thank You!
Happy we could help with your product recommendation placements, they look great!
Really clever, well thought out app. So much of the work is done and they even customised it to the look and feel of my site. Customer support is excellent. Worth every penny.
We try most of the work for you, but we are always happy to customize all the recommendations to your site, just the way you want. Thank you for your review kind words and the positive review!
This App do what it should do and have a very good support.
In a few minutes my question was solved !
Glad we were able to customize the You May Like and Frequently Bought Together upsell recommendations for you, and thank you for your review!
The app works at it should and offers a flexibility to adjust all settings according to your store need. Support team is very helpful and response very quickly.
So happy to hear how you are enjoying the fully customized product recommendations! Thank you for your review.
I really like this app it helps so much!! The Support ist very quick and always helpful. Very good app + support
We love hearing how well our cross selling and upselling product recommendations are performing for our customers! Thank you for your review.
These guys got great customer care. They do all the work for you, don't hesitate to engage with them on the chat box. So far the best and most effective shopify app that one can use to increase sales.
Thank you very much for your kind review! We're always hear to help so don't hesitate to reach out if you have any more questions. :)
I am using this app for the last few months. it is a great app and the support is just excellent. if any problem comes, they are just a msg away to solve your problem.
We really appreciate your feedback and glad you have a positive experience with LimeSpot and our support team.
a very helpful app...
the support is great. they respond very quickly and resolved the problem very quickly. I recommend it...
Thank you for the lovely review!
We have used the app for many years. It looks good in our webshop and the service is very good. You get answer fast.
Thank you very much for liking our app and being a loyal customer for many years!
Limepsot is the best product recommendation app in the market. I'm a big fan since I've used it on 2 other stores before. Their support team is top notch and Michael have gone above and beyond to make sure that the widgets are customized to my store design and placed it exactly where I need it to be placed on my store. Thank you very much for the awesome app and support :)
We are so happy to hear that you are such a big fan of LimeSpot! Thank you for your positive experience with us and mentioning Michael. Looking forward to our continued success!
Great app and the customer service (raymond) was very kind and now everything works perfect. Thank youuuu
Thank you for your support and mentioning Reymond! :D
Amazing support for the app so far, need more time to determine how well the ROI is but so far great helpful support
Thank you very much for the 5-star review.
Great Support, Great App. This App helps me a lot to have better results and better navigation on my website.
Thank you for your support. 🖤
Great experience so far. Excellent support and very easy to setup. Would highly recommend this app .
Thank you for your stellar experience with us!
Very fast and good communication. The Team helps you to design your store.
I think we will work good together in the future.
Thank you so much for the 5-star review and we look forward to business together.
The best support out there! Response time is very quick and the app ist just working amazing! Its perfect!
Thank you for your support and we are glad you think our app is amazing.
very friendly and fast support. app works great :). you should really install this app to increase your aov
Thanks so much for your support and glad your AOV increased!
Less than a month after installing, this app has already paid for itself! I love that you can place recommendations on so many pages throughout your site (product page, cart, collections page, etc) and you have a lot of different recommendation types to choose from (frequently bought together, recently viewed, etc). The analytics section of the backend is also super helpful--not only can you see each widget's performance, but you can also see how it stacks up against standard navigation.
Only reason I didn't give the app 5 stars is because I've run into some issues with the placement of the widgets on my site. The app doesn't seem to play well with other apps or any custom-coding you have on your site. That being said, the developers are very quick to respond and have even resolved issues I didn't notice until they brought it up.
Thank you for your detailed review and we are sorry we missed the mark on placement of the widgets. Our support team is always here to help. Keep in mind that when dealing with multiple apps, there is always going to be conflict but we do our best to accommodate all apps and custom coding.
Perfect support from Raymond. He answer quickly and fixed all my problems in minutes. I recommend using him!
Thanks for your lovely review of our support member, Reymond!
great customer support and service they provide would 100 percent recommend to a friend and or family
Thank you very much for your recommendation.
Very useful app and great support. I've had a problem with my products loading and support was really quick to solve the problem. I can recommend this app!
Thank you for the support. :)
Very very useful app. It has many different settings and possibilities. It boosted my Sales 12% up after a few days of using and im sure it will boost it even higher in future. The support is unbelievable fast and very reliable. High recommendation
We are so happy to hear that your sales went up 12% after using our app! Thank you for your recommendation!
The app itself is very nice! I have been using it for my store since the past few months but was not getting conversions as desired. I got in touch with their support (Mr Fredrick) who openly helped me out to the extent of making changes to the plugin to make it fit my stores theme. It took him 20 minutes, and he got the job done totally free of cost!!
Overall, I was more than glad to have chosen Limespot, not just because of its functionality, but because they charge less than competing apps [Wiser etc] and also because their support is top notch! Great team, great support & very helpful overall! 10/10 from my end
Thank you for the wonderful review and for taking the time to share your feedback with LimeSpot. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Super support!!! So hard to find the app that has a customer support team that is willing to help. LimeSport has fast and good support team. Thank you so much
Thank you so much for your positive experience with us!
很好用的一款软件，里面有包含很多的功能，例如最近浏览，加购等很人性化的一款软件，客服也是十分的热情，给他一个问题，他能迅速帮你解决，效率很高。以后如果有需要的话，还会继续使用这款软件，希望做的越来越好
谢谢您的支持。 我们知道您将通过我们的服务获得更多的加售！
Fantastic app and even better support! This app has everything you're missing from your store, don't delay, install today!
Thank you for your support! We really appreciate it!
Sehr gute App um Reduzierte Artikel sehr gut hervorzuheben und den kompletten Shop perfekt zu designen und nachdem ich einen selbstverschuldeten Fehler gemacht habe wurde mir von dem super Support sofort geholfen!
Thank you for the positive review.
Very quick and good support! The app is very effective and has a great price for all the functions. I would highly appreciate a new feature to allow incentives/ discounts for up- and cross selling products
Thanks so much for your review! That feature is still in the pipeline, we appreciate your patience. :)
I'm so impressed with their customer service response! Any time I need some help they are right on it!
Thanks a lot for your positive experience with LimeSpot! ❤️
Awesome customer service! Frederic helped me with my three stores :) I recommend this app for every store.
Thanks for leaving a review, and mentioning Frederick. You’re right, Frederick is always going above and beyond. We’ll be sure to share your praises with them!
I used this app for product recommendation like in Amazon. I really liked their pay per sale business model. I wish they continue and I will try their new monthly subscription with google ads campaign.
Thank you for being a loyal customer. I'm glad you like our business model! Looking forward to having you try out our new product - Shopping Ads!
Online support reply quickly, friendly.
Also, this app is easy to use.
Recommended. Recommended. A+++
Thank you for the 5-stars! Hope to see you again soon!
Have used this app for a month now, great ROI and superb customer service from Frederick! Will highly recommend for any merchants!
Thanks for leaving a review, and mentioning Frederick. You’re right, Frederick is always going above and beyond. We’ll be sure to share your praises with them!
LimeSpot is a great app and they offer a great support too, which responds immediately. Highly recommended!
Thanks so much for your lovely review! :D
Great app. Better customer support. Keeps our visitors really engaged with personalized 1:1 content.
Happy to hear we could help! Thanks for your 5-star review.
Excellent app, very easy to use. Customer service is excellent, I am very happy with this app - in fact all my websites use this app - a must have
Amazing! Thank you for using our app on all of your websites.🙏
Michael from Limespot helped me so much with the integration and optimization. He Still do lot to help me. This LimeSpot Personalizer is really good, i think one of the best of for Recommendations. Support ist very Fast and patient. Thank you guys
We are always here to help you! Thanks so much for your positive opinion. :)
Just contacted them to fix a few issues. The dev was very fast and fixed all my issues. Highly recommend!
Thanks for your lovely review. Happy holidays!
Limespot has a good return on investment, and their staff is really responsive and super helpful. The only downside to me is that their post-purchase upsell requires customers to re-enter their payment information. A true one-click-upsell would make this app perfect.
Thank you for taking the time to give your feedback. We really appreciate it. Just wanted to let you know that our post-purchase upsell is only on the Order Status page (aka Thank You page), which is when the customer finishes making their purchase. Shopify does not allow any apps to access the payment information section due to security reasons.
Great support so far, quick response and very helpful. I had an issue with the browser and they found a quick solution to make the connection work.
Thank you for your generous support!