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I thought it seemed like a great app, until today I just get an email that says I have to pay almost $25.00 a month for a subscription, and that is at a lifetime discount. :( That's way too much for a small business.
Amazing Customer Service! A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Genuinely the most help I've ever received from an app - would recommend mike for getting the job done
Thank you so much for your review.
people who work in support are not helpful, I was deceived for $ 18, they pretended that it was not their fault, admitted to wrongly charging the fee, and now they do not want to withdraw it, because, as they say, they cannot
I advise against installing this app, there are only problems with it, they will charge money and disregard you
Our Customer Service Specialist has been communicating with you about this issue privately, and we assure you that your $18 will be refunded once posted. Our Service Specialist is watching your account daily and will process the refund from our end as quickly as possible.
We understand that you were attempting to use our app in your “test store. However, because the store does not have official Shopify development store status, you were charged $18 when your free trial period ended.
Shopify is the payment processor for all Shopify apps, meaning we are subject to their processes. Shopify will notify a merchant of a charge long before the charge is “posted” for the Shopify app. This means that while we understand you were charged $18, we have to wait for Shopify to “post” the charge before we can see the charge and issue a refund.
We understand that you have tried to contact Shopify about this charge, and we have, but we are still waiting for their response. At this point, the best course of action would be to wait for the charge to post, and as soon as it does, we can issue the refund.
Great App! It does exactly what it promises. Would give it a 5 star rating if GUI was improved, however this doesn't impact it's performance.
I am trying this app since 3,5 days now and want to share my experience as I am highly disappointed. Why I give 1 star is because this app is seriously hurting my business and when I tried to talk with the customer service they were not interested at all to help me.
My problems:
- when someone added a product via the products shown from the app and abandoned the cart, this abandoned carts are not shown in shopify, so there is no possibility to follow up with them.
- the figures "added to cart" and "reached checkout" increased very nice which was wonderful to see, but unfortunately the final conversion rate decreased from 0,9% to 0,42% which really hurts our business! I dont know why there is this drop in final conversions, I did a lot of testing and finally tried to reach out the customer service of LimeSpot to see if they could help me. I wrote a very detailed description of my problem, but the responses where anything else than satisfying. They ignored my points, gave me very strange answers and said that they just dont track abandoned carts and "wheter people finally buy or not is not up to them"... ähm okay, but if because of them the people dont buy its really bad I would say...
We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. After our call and addressing your concerns, the next step is getting in touch with Shopify and having them investigate the issue regarding abandoned carts not being shown in Shopify analytics. We value your business and hope to get a response from them as soon as possible.
Great app everything does work but the 4 star is due to the app does actually make your website/mobile site slow in loading
Trialled for a month or so with no real benefit seen, looks like we're an exception.
It didn't contribute over our trial and when I unnstalled, left some code in which I had to go and strip out. One thing to be careful with is that it adds to page weight and it caused a drop of 4-5 points on average per page in our google pagespeed insight scores.
To complicated so removed, now find out it deleted my mobile theme and am now trying to restore it what a nightmare hadnt noticed it was removed for 3 weeks and google penalising for not being mobile friendly now!!!!
AVOID!!!!!!!!!!!!!!!!!
More code left blocking google mobile bot..https://edge.personalizer.io/storefront/2.0.0/js/channel/core-bundle.min.js
I have been researching different apps that will create smarter cross-sell and upsell recommendations for my customers. The reviews for LimeSpot look great, support is great and responsive and based features the app seems like is can work great.
I was about to choose a subscription level and was shocked to see how much I would be charged based on my sales volume. Like said in a previous comment, I don't think it really makes sense to pay LimeSpot a premium fee based on my revenue when LimeSpot is not what is contributing to the revenue.
I'm hoping that LimeSpot will reconsider its revenue model for higher volume stores to something more fair and equitable for both parties. Upsells are very important of my business model and I would love to use this application.
Thank you for your feedback. We are pleased to hear that you are happy with our support and features. We take our customers' reviews very seriously and have forwarded your concerns to our management team for further consideration. Looking forward to business with you in the future!