LimeSpot Personalizer

Fantastic problem solving and actual humans! I was struggling to get what I wanted out of Limspot due to not understanding the program and your customer serivce department helped me learn and fixed my problem!

Update #2: Brought my review back down to a 2 star review.

Their customer service has been great to deal with, and I am very grateful for them. They bring an otherwise 1 star review up to 2.

However, the app constantly is still having problems, such as showing items that are supposed to be hidden, failing to show any text in the boxes, making major changes to the layout like adding 5+ extra rows of suggestions without anything being done on our end. The app has been the most inconsistent app we have used on shopify and likely will be switching to another alternative as a result.

Update #1: Customer service was very fast, friendly & easy to deal with. While the problem is still not fully understood, we reached a positive conclusion and the app is back up and running. Still removing 1 star due to the error that cost my business a month of missed targeted recommendations without notifying me, but overall happy with the app and how they handled this problem.

Original Review:
Once installed and running fine, at some point this app simply disconnected from our store, without notifying us.

This is the second time this app has stopped working and disconnected without notifying me. For an app that is an important part of our sales funnel, I expect to be notified the instant it becomes inactive, so we can fix it and get it back up and running. Zero notifications of this is unacceptable.

The first time it was due to a price change and ceased to work due to needing to confirm a new price point. This is understandable, but I was not made aware that this was going on, and had to fix it 100% on my end. I contacted a customer success wizard who said they would "make sure that this will be done more clearly in the future" but this was not the case today.

The current time I am still waiting to hear back from customer support as to why my recommendations are no longer showing up, and trying to fix it on my end.

This is the second store we're using this app on and would have to say it's one of our favourites without a doubt!

Phenomenal customer support team, Stephanie and Leo are living legends.

Thanks guys!

Ótimo atendimento. Muito rápido e eficaz. Parabéns a equipe e em especial à Sarah. Muito obrigado!

Great service. Very fast and effective. Congratulations to the staff and especially to Sarah. Thank you!

I was literally going to give up if it weren't for Ryanna. Wonderful customer service! Maybe a little overwhelming at first since I didn't know how to add a code here or there but don't hesitate to ask for assistance. Offering a free trial is always a great incentive for a new start up. Keep up the great work!!

useful app. I'd been a customer for over a year and they quietly changed their pricing model to something more confusing. Customer service is helpful though.

This app and the customer service are amazing

Great app to have in your store, good customer service.

Please be noted: This app charged you based on the total revenue of your store NOT the revenue from THIS APP.
You spent so much on social media to get those orders BUT the app will charge you hundreds for that.
Their plan is completely insane. I would like to give 0 STARS if there is

Very cool app that helps boost conversions by using "Most Popular" and "Also Buy" boxes! Love it so far! Also the customer service is GREAT!