LimeSpot Personalizer , 1,543 則評價
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Extremely Disappointing Experience with Limespot Personalizer
Our company recently had the misfortune of using Limespot Personalizer, and we are extremely disappointed with the service we received. Our encounter with this platform was nothing short of a complete disaster, and we strongly advise against anyone considering their services.
Inadequate Support: Limespot Personalizer's support team left much to be desired. Whenever we encountered issues, their response was unhelpful and unsatisfactory. They consistently failed to address our concerns effectively, leaving us feeling neglected and frustrated. It was disheartening to receive such poor support for a product we were paying for.
Persistent Breakdowns: We experienced frequent and disruptive technical issues while using Limespot Personalizer. It seemed that everything was constantly breaking down, causing our website to become dysfunctional. This unreliability had a significant negative impact on our business, affecting our online presence and customer experience. It was an ongoing nightmare that hindered our operations.
Misleading Email Solution: Limespot Personalizer's email solution was incredibly flawed and misleading. It would often direct recipients to a different page than what was promised in the email, causing confusion and frustration. This inconsistency reflects poorly on our brand and damages customer trust. We expected a basic functionality like email marketing to be reliable, but Limespot Personalizer failed to deliver.
Blame Game: Perhaps the most infuriating aspect of our experience was the way Limespot Personalizer's support team handled our concerns. Instead of taking responsibility for their product's shortcomings, they consistently shifted the blame onto us. Their refusal to acknowledge their own faults and tendency to blame us for the issues only added insult to injury. It was an unprofessional and frustrating experience.
Regrettable Years of Partnership: Regrettably, we trusted and used Limespot Personalizer for an extended period, enduring years of disappointment. It was a costly mistake that impacted our business negatively. Waking up to a broken site, malfunctioning emails, and an unusable website became a regular occurrence. We deeply regret our decision to stick with Limespot Personalizer for as long as we did.
In conclusion, our experience with Limespot Personalizer was nothing short of a nightmare. The inadequate support, persistent breakdowns, misleading email solution, and blame-shifting created an unmanageable situation for our company. We caution anyone considering their services to steer clear unless they want to subject themselves to a consistently broken website, dysfunctional email system, and unsatisfactory support. Save yourself the trouble and look for a more reliable and trustworthy alternative.
We are disappointed to receive this review from a brand we have dedicated significant time and effort to assisting over the past 3 years. During this period, LimeSpot has consistently delivered exceptional results, generating over 150X ROI and contributing over 25% of Craftshack’s revenue through our product recommendations. Our team has worked diligently and made every reasonable effort to meet the needs of this brand.
Regrettably, despite our product’s outstanding performance, we were never able to satisfy this customer's demands. We agree that parting ways is the most prudent decision in this case. Moving forward, we continue to welcome collaborative and appreciative customers who can fully benefit from our products and services.
I received an outstanding customer service from Frederick today. My issue was resolved within 30 minutes. He went above and beyond making some minor changes to match the store's theme. Great job, thank you! - MerryBath.com
It is our pleasure to help you! Your store is looking great now. Thank you for your positive experience!
Great App and very good customer service!
Nice looking features on this app. Add a lot the site appearance, works very quickly.
Ask Michelle for support, and she answered faster than I do, was helpful.
This app is fantastic. Not only does it do exactly what I need it to, but the support staff is great. Months after installing the app I changed themes and the support staff reinstalled the app, and helped remove a piece of the new theme that I didn't need because their app did a better job doing.
Update 6-27-18 The support continues to amaze. Needed an install on a new theme and they set it up perfect.
I've just setup the app, so waiting to see how it performed. Setup was super easy and the support team was great. They made all the changes I requested really quickly and the app looks great in my shop.
great app and amazing technology. Easy to set up, amazing service and helpful insights. The shop looks very professional and we get the best recommendations to our shoppers!
App does not function correctly.
We have on ongoing connectivity issue which stops us being able to configure the app to use on the site. The limespot support team are unable to advise or solve the issue after many weeks. We will be removing the app and looking for apps which do not have any many bugs . .
We would like to apologize for the negative experience you had using our product. We have reached out to you privately about possible solutions. Unfortunately, it has not been possible for our team to replicate the specific and isolated issue you encountered in one of your stores. If you would like to give us another chance, we’ll be happy to work with you to further troubleshoot the issue.
I'm so impressed with their customer service response! Any time I need some help they are right on it!
Thanks a lot for your positive experience with LimeSpot! ❤️
The service given by Michael when we asked about formatting the Personalizer boxes was excellent. He also gave us links to guides to help us in the future with configuring other aspects of the app.
Our Silk products website is a little unusual in that we have a trade and retail section with two different price bands for the same product with the trade price only visible after login with a trade account, and we hope Personalizer will boost the retail side of our business, since it can't yet be applied to both.
Its a great start!