LimeSpot Personalizer

Your review has put a big smile on our faces! Thank you for sharing your positive experience with our app (and with Gillian!) and spreading the word.

We’re sorry to hear you're not happy with our pricing. We've reached out privately to chat more about it and see how we can help.

Going by your feedback, it sounds like you're looking for more clarity on how LimeSpot tracks sales. We use the same click-based attribution method that big names like Klaviyo and Google use. And to keep things fair, we don't count purchases made over a week after someone clicks on a LimeSpot feature.

It looks like you were taking advantage of our Essentials pricing plan, which allows you to pay monthly based on your brand’s revenue and not LimeSpot’s assisted revenue. This is our most basic plan that offers the most predictability, but if you prefer being charged only for the revenue attributable to LimeSpot, we recommend you try our Pay-As-You-Grow plan. Checking your stores, it’s worth noting that you experienced an average of 58x ROI, which is an excellent performance.

LimeSpot’s algorithm is unique and provides best-in-class personalization and merchandising experience. Our algorithm examines the products in your catalog, creating a structure based on their attributes. It also checks your order history and monitors the behavior of visitors on your site. This provides us a full picture: we can predict which products certain customers might buy and which customers are inclined towards certain products. By watching how customers interact on the site, we can gauge their intentions, helping us present the perfect product to the ideal customer precisely when they're most likely to purchase. While other solutions may be less expensive, they may lead to less accurate recommendations and less revenue.

We hope you’ll give LimeSpot another chance to help your business grow.

We are sincerely grateful for your amazing review of our app. Your feedback means the world to us (and to Reymond!). :)

We apologize for any confusion.

LimeSpot is a recommendation and merchandising tool. While our recommendation boxes appear in your Shopify store’s public-facing interface when you publish them, out-of-the-box, we do not alter the behavior of your cart or other basic website functionality.

Given that you had LimeSpot installed for about 7 minutes, there was no time for your team to make any custom modifications that could have caused this issue. LimeSpot did not cause the glitch with your cart plus/minus buttons.

However, we would like to help you to use LimeSpot. We have contacted you privately to offer assistance and help to optimize your LimeSpot recommendation boxes.

We hope we can move past this confusion, collaborating closely with you to enhance the growth of your brand.