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app worked well initially, however stopped working, and cannot access the app now. no warning from the developor
Once the trial stopped the limits didn't work, we received no warning. The developer can't work out why it's not working with our theme, the developer was nice to deal with though. Its a shame I didn't take any screen shots to prove that it actually worked previously.
Developer suggested I contact Shopify for a refund.
Hey!
Sorry to hear you were disappointed. That's not fully true: we do no changes in the app once the trial is over: the only thing that changes is that you adjust your limits. Also you didn't have a required snippet installed during trial period as well.
We've been in touch with you for several days to debug and fix the problem, but seems that your store theme has some custom logic. We've also informed you, that your theme has a lot of custom Checkout buttons, which will prevent our app from working in 100% of cases. We offered you refund, suggested similar apps and you didn't reply to our last email. I think we couldn't do anything else to make our support better in that case.
Sorry about that.
I was unable to get a response from the developer to assist with the install, something THEY required for the version I was trying to install on my store. I wrote on a Thursday, again on Friday. No response by Monday afternoon. I removed it and moved on.
Hey! sorry to hear that you had bad experience with our app.
I do see request from Friday and yesterday and Im about to send your reply.
Sorry for inconvenience, usually we reply in 2 business days
I found for myself the best app in 2019. Limits works for me perfect from first step. Finally I set Max and Min limits at the same time in my store.
The app worked great and seemed to be the only one that offered "exclusive products", but then in the middle of our launch, their server went down, leaving us with a very undesirable situation. It has been over 24 hours and I have yet to see it fixed. Doesn't really matter what your app is capable of if it doesn't work.
I looked for this app for long time, help me increase sell per customer. Wonderful customer support.
I found this app simple, effective and easy to use, most importantly the customer service was fast and Regina was so helpful. I highly recommend this app!
Would have been a great app to use if the support would respond when they're asked a question. The only reason I'm upset and leaving a bad review is because they have an auto-responder that takes my email address to continue my conversation with support, but after I gave my email, I sat for an extended period of time with no response.... I felt ripped off after giving my email address. Terrible.
I'm really sorry to hear about your experience. Our bot suggests your to provide email to better assist you, if we are not only and ready to reply right away.
We tried following up in about an hour, but we were not able to hear back from you neither in chat nor from provided email address. We can assure you that we don't use emails to spam our customers.
We're happy to help you with our app and hope that you'll like it!