Rezensionen (85)
Anpassen
-
Nach Bewertung
Worked at first but now unreliable.
Regularly fails to link to the page.
Thank you for your review and feedback. I would try uninstalling and reinstalling the app to see if a new connection allows for that link to work all the time. -Emily, Shopify Support
Have had for months and still cannot add products from my store. Followed every step. Wouldn’t recommend and I’m moving on…
Thank you for taking the time to share your feedback. It's unclear if you were able to reach out for support, but if you decide to give it another shot we would be glad to support you with set-up here here: https://shopify.link/vRnL. -Olivia, Shopify Support
I just want to inform you that Linkpop cannot function in Indonesia because the website linkpop.com is blocked by the Indonesian government. I hope you can handle the bureaucracy with the Ministry of Communication and Information Technology in Indonesia and also comply with Indonesian regulations. Thank you.
Thank you for your feedback and information regarding the Linkpop app not working in Indonesia. -Emily, Shopify Support
The link is always broken
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Linkpop app. To clarify, are you having troubles with installing the app into your shop? If so, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
No settings, no options!
Thank you for your feedback! If you are having issues with the app or how to use it please contact our Support Team (https://shopify.link/qL3P). -Emily, Shopify Support
Sadly the link to our store does not work. Support tells us the link is working yet we have tried through multiple phones and computers. No luck.
Hi there! Thanks for sharing your feedback. I understand that you have already reached out to support but are still having issues. I suggest reaching back out to our team so we can take a second look. You can also share your concern in our Shopify Community: https://shopify.link/wNpW. Other community members may be able to test out the issue on their end as well. -Mac, Shopify Support
I used this app for over a year. It was fine until recently. I can't login. I reached out to two different support advisors. Despite telling them numerous times that I have tried logging in with my staff account, and owner account, and that it doesn't work for either - they still don't understand.
It's been one week and the tickets are still open and unresolved. Unbelievable. 1. Shopify owns this app and doesn't recognize the issue.
2. Shopify Support has devolved to this abysmal level. Looking forward to a resolution, or at least an acknowledgment that the app is broken, quickly.
Hey there, Little Zen One. Thank you for taking the time to leave us a review for Linkpop. We're sorry to hear about these ongoing issues you've been experiencing while trying to access the app. For this particular issue, a cache and cookies clear of the browser you're using (or using an incognito/private viewing browser) clears things up and allows you to access things as expected again. I recommend that you give those steps a try. If you complete those steps and notice that things don't work, reach back out to the advisors you had spoken to via the follow up emails you would've been provided, and let them know that you were advised on these steps but they didn't work. They should be able to get in touch with some folks from one of our escalated teams so a deeper dive into your issue can occur. -Imogen, Shopify Support
The app is easy to use & manage. I only wish that the analytics section would have a custom time range to further track.
Thank you for writing your review and letting us know how you've found the Linkpop app so far, and I am glad to hear that you've found it easy to use. In terms of the analytics section, I can see why you'd like more custom ranges here and I will be sure to pass this suggestion onto our development team. -Victor, Shopify Support
Has stopped working without warning and we didn't realize for several days which means a lot of potentially lost business for us.
Hello! Thanks so much for letting us know about this. This is absolutely not ideal. If you continue to have any issues at all or need to troubleshoot your Linkpop account, please connect with us via our Help Center by choosing "Contact Support". -June, Shopify Support
I started using this app right away as a way to reduce the number of 'clicks' my customers needed to make in order to purchase. At least 50% of my sales come directly from this extremely user friendly app! I'm beyond pleased!
I'm delighted to hear that you've seen a big uptick in sales thanks to Linkpop and that it's been easy to use for you! Thank you for letting us know through your review. -Victor, Shopify Support