Linkpop

Used to work great. Now suddenly my customers are telling me it doesn't work when they click from places like Instagram. Works on desktop chrome. Doesn't work mobile on safari or chrome for me (unless you turn off wifi). Asked customer support for help and they basically shrugged me off saying it was a network problem on my side and it works for them. Have to go back to linktree now.

It's not just a me problem when clearly by the other reviews, other people have the same issue.

The app is never working. Now I have to go back to Linktree. Due to my customers not being able to access the link I have lost business.

it STOP WORKING and when you click the link it says is not secure and won't open

Just realized it's not working and saw other's reviews. Uninstalling...

It just stops working randomly, and my customers go to a 404. WTH.

I can't believe that Shopify developed this app. The core logic is very simple, it's just a link aggregator single page subdomain linked to a website. Yet, it's almost ALWAYS DOWN! Our linkpop URL simply returns "The page you're looking for couldn't be found" to the users who try to access it & we've lost business worth thousands of dollars because of this.

It's crazy to me that a $100B company like Shopify has failed to develop such a simple application for their own platform.

In the installation process also it gives the below promot.

"Prevented visiting a website that presents a data leakage threat
Prevented visiting a phishing or fake website designed to trick you into giving away your passwords, credit card details and other private data.

You were protected from visiting this website by Kaspersky security. You can close this window with no risk.

Hide details

Detected at: 7/3/2024 12:31:00 PM

Web address: https://linkpop.com/auth/shopify/callbac%3C...%3E

Blocked: by Web Anti-Virus

Reason: threat of data loss

Detection method: databases

I understand the risks and wish to continue"

* Once I pressed I 'Wish to continue', it lands on a blank URL.

Idea behind it is good but you can only have a single user within your Shopify store associated with the app.
So if the business owner is the one that sets up the app they cannot have a staff member/different user on Shopify manage it as it won't exist for any other users of your store.

I just want to inform you that Linkpop cannot function in Indonesia because the website linkpop.com is blocked by the Indonesian government. I hope you can handle the bureaucracy with the Ministry of Communication and Information Technology in Indonesia and also comply with Indonesian regulations. Thank you.

I have to start out saying I actually liked the app and how it syncs with my store. It is easy and convenient to use but I give it a one star because of the security issues I've been experiencing.

I have this app connected to QR codes, social media, websites, etc and it's a massive pain in my side that I have to switch to another service. I've had an issue for who actually knows how long, that my link is being hijacked by other businesses outside the US.

When someone clicks on my link in any of my bios, it redirects them to another company.

This could explain large dips in my sales over the last several months, so who knows what has actually been happening.

I've contacted Shopify support three separate times about this issue and they insinuated it's a problem on my end with my browser, cookies, or cache. They also can't replicate the issue... To be fair, they can't even figure out how to view my Instagram account which has thousands of followers. So of course they were not able to experience anything I was seeing first hand.

I've also tried uploading video with my phone demonstrating my issue, but they only accept a very particular type of video that I was not able to get correct even after downloading the specific app they recommended. I have an iPhone which should have been an easy and seamless upload.

After the third complaint and zero answers as to what was actually happening, I've decided to move all my linking services to another company. I don't feel comfortable knowing this is a Shopify product and Shopify cannot give me any answers, if my store is secure, or why this is happening.

I have decided to go with a third party paid service. I feel more comfortable knowing my linking and website are totally separate so it won't compromise my store in any way.