Recensioni (91)

Valutazione complessiva
2,2
Numero di recensioni per livello
  • Il 34% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 10% delle recensioni ha 3 stelle
  • Il 12% delle recensioni ha 2 stelle
  • Il 38% delle recensioni ha 1 stelle
22 novembre 2024

does not work and does not uninstall

lemlò
Italia
5 minuti di utilizzo dell’app
12 giugno 2024

Used to work great. Now suddenly my customers are telling me it doesn't work when they click from places like Instagram. Works on desktop chrome. Doesn't work mobile on safari or chrome for me (unless you turn off wifi). Asked customer support for help and they basically shrugged me off saying it was a network problem on my side and it works for them. Have to go back to linktree now.

It's not just a me problem when clearly by the other reviews, other people have the same issue.

Serpent & Flame Candle Co
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Shopify ha risposto 17 giugno 2024

Hi, there!

Thank you for taking the time to share your review.

Our team would like to take a more detailed look into this to see how to best resolve the issue. If you'd like, you can reach back out to our authenticated Support through the Shopify Help Center (https://shopify.link/vRnL) to create a support request. -Victoria, Shopify Support.

Data modifica: 24 agosto 2024

Just realized it's not working and saw other's reviews. Uninstalling...

TheFreshener.com
Stati Uniti
Circa 2 anni di utilizzo dell’app
Shopify ha risposto 21 maggio 2024

Thank you for your review. We invite you to troubleshoot directly with our team right here: https://shopify.link/vRnL. This way we can help resolve the issue with you. -Olivia, Shopify Support

15 maggio 2024

It just stops working randomly, and my customers go to a 404. WTH.

Global Backyard Industries
Stati Uniti
Circa 2 anni di utilizzo dell’app
Shopify ha risposto 17 maggio 2024

Hi, there! Thank you for sharing your experience. If you or your customers are having issues with the app please contact our Support Team through the Help Center here: https://shopify.link/qL3P. We'd be happy to take a look at this with you. -Erin, Shopify Support

3 giugno 2024

The app is never working. Now I have to go back to Linktree. Due to my customers not being able to access the link I have lost business.

TOYA REY
Stati Uniti
Oltre un anno di utilizzo dell’app
Shopify ha risposto 7 giugno 2024

Hey there! Thanks for taking the time to review Linkpop. We're sorry to hear you didn't have a great experience with our app and we would love to understand the issues you experienced. If you're open to it, please reach out to us here: https://shopify.link/W8y0. We'd be happy to take a look at this issue to find a resolution! - Dirk, Shopify Support

18 settembre 2023

Sadly the link to our store does not work. Support tells us the link is working yet we have tried through multiple phones and computers. No luck.

Glistco
Canada
Oltre 2 anni di utilizzo dell’app
Shopify ha risposto 22 settembre 2023

Hi there! Thanks for sharing your feedback. I understand that you have already reached out to support but are still having issues. I suggest reaching back out to our team so we can take a second look. You can also share your concern in our Shopify Community: https://shopify.link/wNpW. Other community members may be able to test out the issue on their end as well. -Mac, Shopify Support

16 marzo 2024

I can't believe that Shopify developed this app. The core logic is very simple, it's just a link aggregator single page subdomain linked to a website. Yet, it's almost ALWAYS DOWN! Our linkpop URL simply returns "The page you're looking for couldn't be found" to the users who try to access it & we've lost business worth thousands of dollars because of this.

It's crazy to me that a $100B company like Shopify has failed to develop such a simple application for their own platform.

Urelas
India
Quasi 2 anni di utilizzo dell’app
Shopify ha risposto 20 marzo 2024

Hi, there!

Thank you for reaching out and sharing your review.

I can definitely understand the impact this has caused, as this is not the expected outcome. If you'd like, you can connect with our team through the Shopify Help Center (https://shopify.link/vRnL) so we can further troubleshoot and help identify the issue.

I hope this helps! -Victoria, Shopify Support.

22 febbraio 2024

Idea behind it is good but you can only have a single user within your Shopify store associated with the app.
So if the business owner is the one that sets up the app they cannot have a staff member/different user on Shopify manage it as it won't exist for any other users of your store.

Yakwax
Guernsey
Quasi 2 anni di utilizzo dell’app
Shopify ha risposto 20 marzo 2024

Hello! Thank you for taking the time to leave us a review for LinkPop, and for providing us with that feedback. We've received a good amount of feedback from other users related to this limitation, so I'm happy to make our Developers aware of your review, as we have for those other instances of feedback! I can't promise what the outcome of sharing your feedback will be, but our bevelopers will be aware of this feature request as a possible consideration in future updates. Thanks again! -Imogen, Shopify Support

9 ottobre 2023

It sends random links, not my links, Some of them are PORN related! I cannot reach support.

vividdiamonds
Stati Uniti
Quasi 2 anni di utilizzo dell’app
Shopify ha risposto 11 ottobre 2023

Hi there, thank you for letting us know about this issue. We definitely want to review your Linkpop account and ensure that your merchant account is secure. Please contact our authenticated support through our Help Center as soon as possible: https://bit.ly/2AWw5VA. -Shay, Shop Support

11 novembre 2022

I used this app for over a year. It was fine until recently. I can't login. I reached out to two different support advisors. Despite telling them numerous times that I have tried logging in with my staff account, and owner account, and that it doesn't work for either - they still don't understand.
It's been one week and the tickets are still open and unresolved. Unbelievable. 1. Shopify owns this app and doesn't recognize the issue.
2. Shopify Support has devolved to this abysmal level. Looking forward to a resolution, or at least an acknowledgment that the app is broken, quickly.

Little Zen One
Canada
Quasi 2 anni di utilizzo dell’app
Shopify ha risposto 30 dicembre 2022

Hey there, Little Zen One. Thank you for taking the time to leave us a review for Linkpop. We're sorry to hear about these ongoing issues you've been experiencing while trying to access the app. For this particular issue, a cache and cookies clear of the browser you're using (or using an incognito/private viewing browser) clears things up and allows you to access things as expected again. I recommend that you give those steps a try. If you complete those steps and notice that things don't work, reach back out to the advisors you had spoken to via the follow up emails you would've been provided, and let them know that you were advised on these steps but they didn't work. They should be able to get in touch with some folks from one of our escalated teams so a deeper dive into your issue can occur. -Imogen, Shopify Support