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If I could give this app zero stars I would. It was wonderful in the beginning, but then it quit functioning every so often. I would report the outage and go through several hoops with support with no results. But eventually, it would work again. Finally, it stopped working altogether, and I reported it again. I was told the problem was on Instagram side and, there was nothing else Shopify could do. I'm sure you know that it is impossible to get support from Instagram, which is what support advised. This is a terrible app, it is not functional, and it will only cost you time and money, trying to get it to work and experiencing frustrated customers and lost sales.
It worked great at the beginning. It no longer pulls up and I don't know how long its been doing this and the sales I may have missed...
I even tried to uninstall and reinstall but it just errors out. thats great...
my link stop working
app does not work. what does it do?
No funciona, no muestra ninguna estadística. En algún momento funcionó pero ha dejado de enviar datos, asi que no puedo medir el rendimiento de los links.
Used to work great. Now suddenly my customers are telling me it doesn't work when they click from places like Instagram. Works on desktop chrome. Doesn't work mobile on safari or chrome for me (unless you turn off wifi). Asked customer support for help and they basically shrugged me off saying it was a network problem on my side and it works for them. Have to go back to linktree now.
It's not just a me problem when clearly by the other reviews, other people have the same issue.
Hi, there!
Thank you for taking the time to share your review.
Our team would like to take a more detailed look into this to see how to best resolve the issue. If you'd like, you can reach back out to our authenticated Support through the Shopify Help Center (https://shopify.link/vRnL) to create a support request. -Victoria, Shopify Support.
In the installation process also it gives the below promot.
"Prevented visiting a website that presents a data leakage threat
Prevented visiting a phishing or fake website designed to trick you into giving away your passwords, credit card details and other private data.
You were protected from visiting this website by Kaspersky security. You can close this window with no risk.
Hide details
Detected at: 7/3/2024 12:31:00 PM
Web address: https://linkpop.com/auth/shopify/callbac%3C...%3E
Blocked: by Web Anti-Virus
Reason: threat of data loss
Detection method: databases
I understand the risks and wish to continue"
* Once I pressed I 'Wish to continue', it lands on a blank URL.
Hi there, thank you for your review. Please try installing the app via a different browser or in a private/ Incognito window and this may assist. If the issue persists please contact our support team directly so we can look into this further: https://shopify.link/vRnL. -Victor, Shopify Support
The app is never working. Now I have to go back to Linktree. Due to my customers not being able to access the link I have lost business.
Hey there! Thanks for taking the time to review Linkpop. We're sorry to hear you didn't have a great experience with our app and we would love to understand the issues you experienced. If you're open to it, please reach out to us here: https://shopify.link/W8y0. We'd be happy to take a look at this issue to find a resolution! - Dirk, Shopify Support
Is not working.
it STOP WORKING and when you click the link it says is not secure and won't open
Hi, there!
We appreciate you taking the time to share your experience with the app. We're sorry to hear you're running into issues on your end.
Whether the issue is appearing on desktop or mobile, there are some troubleshooting steps you can try:
1) Try clearing the cache and cookies in your browser.
2) Try using a different browser, incognito mode or a private browsing window
3) Lastly, try another network (ex. like cellular data instead of WiFi)
If these troubleshooting steps do not help resolve the issue, you can get in touch with our Support team who will be happy to take a more detailed look: https://shopify.link/VAaY. -Victoria, Shopify Support.