Ratings and reviews is about 2 things:
Increasing sales through engaging in customer dialogue
Controlling your reputation
Number 1 is pretty obvious and probably why you are here in the first place but did number 2 come as a surprise? It doesn't really
matter if you're a huge multinational corporation or selling your one-of-a-kind handcrafted knitting; engaging in your customers and
controlling your reputation is key. Lipscore enables you to do this better than any other company out there.
Ask yourself this; how do you know if a customer of yours is unhappy? The answer is that you don't because the chance of the
customer contacting your for any other reason than that the product is broken is very slim. So what do you do?
With ratings and reviews from Lipscore we not only tell you what more than 20% (yes, more than twenty percent!) of your customers
think, we also provide the tools to reach out and make sure that every customer is spreading the right
message about you.
Big or Small
Let's not lie; Lipscore is still a pretty small company. In fact we have to date not spent a single dollar on marketing (!) and yet we have
some of the largest brands in their fields as customers. How can that be?? It's because we work hard to deliver the very best product
possible and the most flexible pricing model, we have outstanding support and integration is a breeze. We also have NEVER had a single month
of business with under 20% response rates and because we don't focus too much on the competition we have made some completely unique
tools that lets you manage your customers in a way that none of our competitors can.
What about you? Are you Big? Or small? Either way we're backed by state of the art custom made software on one of the most reliable and scalable
cloud platforms in the world, and our pricing is scalable. Too big or too small simply doesn't exist. Our Shopify plugin supports a range of different languages and options and if you check the app's version history it's updated frequently
telling you that we're serious about what we do and that we're serious about Shopify.
Some of our features:
Support trigger - make unhappy customers your next brand ambassadors
Review invitation emails - customers need to be reminded, it's the only way
Reply to reviews - show everyone how great your support is
Unbeatable support - help is at your fingertips
Localisation - if we don't have your language we'll add it within a week
Google Rich Snippets - ratings and reviews in search results
Images and videos - users can upload images and youtube videos of their purchases
Moderation - moderate fake reviews or reviews with inappropriate contemt
Optional 5 or 10 rating stars - sometimes 5 just isn't enough!
Custom branding - it is, after all, your site isn't it?
Incentives / coupons - increase loyalty by giving reviewers discounts (integrated with Magento coupons)
Social logins, reviews are listed with full name and picture
more features are continuously being developed