Lipscore Product Reviews

We introduced Lipscore because we wanted to increase the number of customer reviews we were receiving. Previously, our response rate was typically around 3–4%, but since switching to Lipscore, we’ve seen rates as high as 23%, which has made a huge difference.

The team has been fantastic to work with—friendly, responsive and always very helpful whenever we’ve needed support. We’re delighted with the results so far and would highly recommend Lipscore to other Shopify businesses looking to grow their customer reviews.

— Licensed to Charm

We were initially a little sceptical, but the Lipscore team has been fantastic throughout and always ready to support. Lipscore has made a real impact in just one month, a big uplift in genuine, verified product reviews, plus full control over anything inappropriate, which gives us real confidence in the platform. Our response rate is now over 41%, a huge improvement from our previous provider. The platform is easy to use, and the support team has been excellent: quick, helpful, and consistently responsive.
We’d confidently recommend Lipscore to any Shopify store.
Thank you, Lipscore.

We needed to migrate the review aggregator we were using to a new platform as the one we were using was no longer fit for purpose in terms of review moderation, CX and having a solution that would evolve with the business.

After choosing Lipscore the migration itself had a number of unique requirements (as part of the specification we had laid out) that needed some bespoke solutions. From the outset, the team at Lipscore were more than happy to work through these challenges with us and help find a way to achieve what we needed. It seemed like 'no' wasn't in their vocabulary.

We've seen a significant improvement in our review response rates across all of our sites, which was something I was actually more skeptical about and my advise to businesses considering a move to Lipscore in the future - let go of what you think you like about your current set up. Take a step back from and and focus on the core objectives first. Trust the platform and the expertise of the Lipscore team. Then you can make incremental changes along the way measure performance properly, and make informed improvements as requirements evolve.

What has impressed us most, however, is the level of customer service. The team are always available when we need support, respond quickly, and genuinely feel invested in helping us get the most from the platform. Nothing ever seems too much trouble.