Lipscore Product Reviews

We needed to migrate the review aggregator we were using to a new platform as the one we were using was no longer fit for purpose in terms of review moderation, CX and having a solution that would evolve with the business.

After choosing Lipscore the migration itself had a number of unique requirements (as part of the specification we had laid out) that needed some bespoke solutions. From the outset, the team at Lipscore were more than happy to work through these challenges with us and help find a way to achieve what we needed. It seemed like 'no' wasn't in their vocabulary.

We've seen a significant improvement in our review response rates across all of our sites, which was something I was actually more skeptical about and my advise to businesses considering a move to Lipscore in the future - let go of what you think you like about your current set up. Take a step back from and and focus on the core objectives first. Trust the platform and the expertise of the Lipscore team. Then you can make incremental changes along the way measure performance properly, and make informed improvements as requirements evolve.

What has impressed us most, however, is the level of customer service. The team are always available when we need support, respond quickly, and genuinely feel invested in helping us get the most from the platform. Nothing ever seems too much trouble.

Since switching to lipscore our conversion rate has vastly improved and the whole switch over has been very smooth. We receive great support when needed from the team and it has been a positive move for us.

We LOVE Lipscore! The platform is easy to use, integrates well with our Shopify website and has helped us collect a large number of genuine customer reviews, which has been invaluable for building trust with new customers.

What really makes Lipscore stand out is the level of support provided by Josh and Angela. They are both incredibly responsive, knowledgeable and always happy to help with any questions or requests. Their proactive approach and willingness to go the extra mile have made working with Lipscore a pleasure.

We would highly recommend Lipscore to any business looking for an effective review solution backed by outstanding customer service.