Listrak: Email, SMS & Identity

My ten-year partnership with Listrak has been defined by consistent performance and steadfast support. They guided us through three website migrations and a merger, and throughout every transition, they remained dependable and attentive. Their customer service has truly become the standard by which I evaluate all other partnerships.

My account representative, Tattie-Grace, is exceptionally responsive and always available when I need guidance. The support chat and call teams are equally impressive, knowledgeable, timely, and genuinely committed to resolving issues.

One of the aspects I value most is Listrak’s dedication to continuous improvement. They never seem content to stand still; they evolve their platform as the marketing landscape changes. I particularly appreciate the Journeys functionality, which allows me to manage all channels within a single, streamlined workflow and makes it easy for me to oversee three separate brands without complication.

Overall, I am grateful for the strong, long-standing relationship we have built. Listrak has consistently demonstrated reliability, innovation, and a true commitment to partnership.

We moved to Shopify in Merch and then transitioned from Klaviyo to Listrak in July. We expected the process to feel overwhelming, but Listrak made the transition incredibly smooth. Eric, who led the migration of our program, was outstanding. He took the time to truly understand our brand, our goals, and how we communicate with our customers, which made a noticeable difference in how well everything aligned after the move.

The team took the time to make any corrections that were needed and carefully verified everything throughout the process. Their guidance was clear and thoughtful, and they were always available to answer questions or walk us through anything we were unsure about. Their patience and expertise turned what could have been a stressful experience into a very manageable and well-organized transition. We genuinely appreciate the care and attention they put into getting everything set up correctly and ensuring we felt confident using the platform.

Working with Listrak and Shopify has been a seamless experience for our team! The integration has been smooth + reliable, making it easy to connect our store data directly into Listrak. Great solution for any Shopify brand looking to elevate retention marketing.