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Very good, fast and helpful support by Tracy. :)
日本語でも対応してもらえるようになったので助かりました。
サポートが早いので助かってます。
Very friendly, quick and comprehensive support. Thanks!
Great app , very professional and smooth.You have all the settings/rules/mapping that you will need for your feeds.The only thing that needs to be improved is the SKU limit.
This app is fantastic! The interface is very intuitive and all the features are clear at a glance, making it easy to use right from the start.
What's even more impressive is their customer support team. I encountered a few issues, and their response was incredibly fast. The support staff was very responsible, patient, and guided me step-by-step until everything was resolved.
I highly recommend this app for anyone who wants to personalize and efficiently manage their Google Shopping feeds. It's a great tool that saves a lot of time and effort. Definitely a 5-star experience!
In short: The best customer support experience I've ever had, highly recommend it!
Details: I downloaded this app to get a Yandex feed. It didn't work on my first try, and I was about to delete the app to find another solution. But the next day, before I even deleted it, support contacted me within the app, offering to check the generated feeds and possibly offer assistance if I needed it.
This isn't a chatbot, but a real person. They walk you through all the setup steps, hand-in-hand, with screenshots when necessary (!) When the problem is solved, they thank you (!!). If the problem isn't solved, they send your individual case to their backend for development for a comprehensive solution and further refinement of their app (!!!).
The best, I'm already a fan of yours.
This is a great little App. It was easy to learn how to use it, and it has lots of great features. We had one small issue and we contacted Evelyn in customer care. Her response was quick and knowledgeable. The problem wasn't even a problem with the app, as it turned out to be just a delay in syncing the data from Shopify.
Thank you for your feedback! We’re glad you’re enjoying the app and that Evelyn was able to assist you. Sometimes syncing delays occur, but we’re happy it was resolved. Let us know if you need further help!
I`ve reached out to them many times and always got excellent support and explanation and help to all my questions and problems. i really appreciate there is a free plan. it allows me to get to know them instead of having to pay and waste time. it`s a long learning curve and feeds can be really complicated but honestly they`ve been a great help so far for me! always available and quick. I dealt with Rachel in particular and cannot be more satisfied with her service. thanks yall.
Thank you for your great feedback! We're so glad Rachel and the team could help you. If you need anything, we're always here to help!
Good customer service, the app is the most affordable among other feed apps.
This is a great app!