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Dose not work very well with Amazon and Walmart. Seems like a great idea but software needs more development and intelligence. Seems to be a Alpha or Beta product still. Had issues like multiple listings on amazon and unable to read product categories. Also had field descriptions not able to read Shopify data fields like color. Support was friendly and eager to help but not able to get to work and received a lot of customer service canned answers. Learning videos are great but not able to get me to the finish line. I put around 15 hours in support to many nights past 1am EST. Support seems to be in far east and only able to reply from 9pm to 8am. Probably will be a great product as it matures. Not interested in being thier R&D while paying for service. Free version dose not give you ability to use product so I paid for premium.
The ap didn't do what I needed it to do and was unclear, even after talking to assistants.
There is no way to cancel this ap on shopify, no cancel button.
I contacted them to cancel it, they said they would not charge me.
They have charged me. I am now trying to get a refund.
If you had a CANCEL PAYMENT button, you would not be getting a 1 star review.
This is the 3rd time I am trying to stop this ap.
Just taking peoples money, with no way to cancel it, is really bad practice.
I will be reporting this to my bank fraud team.
Don't waste your time. It does not push tracking information back from your Shopify store to Amazon - the most basic functionality. Why does this app even exist. Do better, Lit. The app is definitely not "lit".
aware the sync function，made me feel very confused， hard to use，waste my time！
Worst customer service and the app isn’t working.
At least for us the app never synchronized either quantity x price on Ebay.
I hate the fact that we users have to give a lot permissions to install the app and then later we see that the app did not work, BUT the data was already shared.
Avoid it !
Hi DaRoAn Team,
Our sincerest apologies for any inconvenience and misunderstanding caused during our interaction. We understand your preferences and truly appreciate your trust in granting us the necessary permissions. Starting now, LitCommerce can accompany you on your multichannel selling journey.
It seems that you are having difficulties in synchronizing your product price and quality. Upon checking, we have not received any tickets from you regarding this issue so far. Therefore, our Team has proactively contacted you via our support channel. Rest assured that our support team is fully capable of guiding you through it. Please check your Chat box/Email so we can efficiently assist you!
Sincerely,
The LitCommerce Team
I had it for 1 day to try it out, it's not good so i canceled the next day and still got charged for a full month.
Hi there!
We noticed your recent feedback regarding an unfortunate experience where you were unexpectedly charged for our product. Our Support Team is always ready to assist customers in pricing matters.
However, couldn't find any recent communication from you with our team. To better understand the situation and provide the best possible assistance, we kindly request you to share more details about these unexpected fees.
For better discussions, you can contact us during our operating hours, from 08:00 to 23:30 GMT+7 on all weekdays, for Live Chat support.
We look forward to hearing from you soon.
Regards,
The LitCommerce Team
If I could give it a zero I could. This app not only was kicked out of ETSY, and my channel discontinued but then after their full denial of this fact which was documented, my Tik Tok shop was cancelled after 1 day due to data flow inconsistencies and "unusual activity", a fact that the vendor refuses to acknowlege eve after lots of documention. As a result of this "Unusual activity", Tik Tok closed the shop and cancelled an order i had already shipped! .
Sadly I paid for a whole year of this, to get the discount. Now I want my money back but they are "not available." Avoid this app lke the plague.
Do not use this app if you don't want to HURT YOUR REVENUE. This app keeps messing up my options on Etsy for several listings. I basically had to talk to them every day to fix this, then the day after some options in my listings were REMOVED again. I DROPPED REVENUE BADLY because of this technical bug.
We tried this app for a week and it was not straight forward to use, restricted features on ebay when posting products through the app, however we cancelled our free trial yet 2 weeks later we got charged!! shopify showing non subscription with this app and yet they used our credit card information to charge us!?