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Customer service is excellent which make the app experience a breeze. Thank you
Hi there,
Thank you so much for your kind words! We're so glad that you're enjoying LitCommerce and that you found our customer support helpful!
We know that integrating two platforms can be a challenging task, so we're always happy to provide our customers with the support they need to get everything up and running smoothly, especially in your multichannel selling journey.
More than that, we're always looking for ways to improve our services, so we really appreciate your feedback.
Thank you once again for choosing LitCommerce! We hope you will remain satisfied with our tool for many years to come.
Sincerely,
The LitCommerce Team
The Reverb integration is unreliable. I have been using this for the last couple of weeks. Although it has a nice interface, it is, without a doubt, the buggiest app I have ever used. I have had to reach out to customer support staff on a nearly daily basis to fix something broken; Often multiple times a day While they are friendly and responsive, it is a huge hassle. I am convinced that I am the first person to use this app and no testing was done prior to launch.
After months of using this LitCommerce there are suddenly multiple issues with order integration. This has caused unbelievable hassle and even hurt our average shipping times on multiple platforms. LitCommerce staff is slow to respond and after a week of trying to resolve the issue I am still not confident they understand what the problem is.
Do not use this app if you don't want to HURT YOUR REVENUE. This app keeps messing up my options on Etsy for several listings. I basically had to talk to them every day to fix this, then the day after some options in my listings were REMOVED again. I DROPPED REVENUE BADLY because of this technical bug.
I needed to install this to deal with an emergency where my listings stopped syncing and it did the trick. I had one problem but received excellent customer assistance from Ember who solved my problems quickly and efficiently.
Thank you for your kind words. We are happy that you have your problems figured out and that you are satisfied with the support from Ember.
Since platform integration is a real challenge, we always try our best to provide our customers with the support they need to get everything up and running smoothly. We're glad that Ember was able to answer all of your questions and help you get the most out of LitCommerce.
We're always looking for ways to improve our services, so we appreciate your feedback. We'll be sure to pass it along to Ember and the rest of the team.
Thanks again for choosing LitCommerce. We hope you continue to be a satisfied customer for many years to come!
We tried this app for a week and it was not straight forward to use, restricted features on ebay when posting products through the app, however we cancelled our free trial yet 2 weeks later we got charged!! shopify showing non subscription with this app and yet they used our credit card information to charge us!?
Unmatched customer service!!
Hi there,
We're so glad to receive your kind words and learn that our team supported you well in getting everything up and running smoothly.
We hope you'll continue to find satisfaction in using our tool for many years to come!
Thank you for choosing LitCommerce.
Sincerely,
The LitCommerce Team
brilliant app! And awesome service from Jessica, always there to help!
Hi there,
Thank you so much for your kind words! We're so glad that you're enjoying LitCommerce and that you found Jessica to be so helpful.
We know that integrating two platforms can be a challenging task, so we're always happy to provide our customers with the support they need to get everything up and running smoothly.
Since we're always looking for ways to improve our services, so we appreciate your feedback. We'll be sure to pass it along to Jessica and the rest of the team.
Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come.
Sincerely,
The LitCommerce Team
I am just getting started with the LitCommerce app after trying another major integration app. I can already tell that LitCommerce is far superior, with a much more intuitive design and smoother glitch-free operation. Best of all, their customer support is the absolute best! Hanah just spent all the time we needed to get everything up and running, and was extremely knowledgeable, friendly and patient throughout the process. So far I would rate LitCommerce 10 out of 5 stars if I could!
Thank you so much for your kind words! We're so glad that you're satisfied with our app design and operation, and that you find Hanah's support so helpful.
Knowing platform integration can be a real challenge, we always try our best to provide our customers with the support they need to get everything up and running smoothly. We're glad that Hanah was able to take the time to answer all of your questions and help you get the most out of LitCommerce.
We're always looking for ways to improve our services, so we appreciate your feedback. We'll be sure to pass it along to Hanah and the rest of the team.
Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come!
We installed this app to integrate with Reverb. It's in the beta phase, so there are definitely some kinks to work out, but the customer service (though sadly not available 24/7 and are in an Asian time zone while we're in US CST) has been very good about quickly addressing the issues. They are polite and knowledgeable and I look forward to seeing how this develops.