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I do not recommend using this tool with Amazon. After a year of experience, I encountered numerous issues due to system flaws that negatively impacted my listings. I lost multiple sales as a result of the staff's limited ability to effectively troubleshoot these problems.
5-star support. Far superior to Marketplace Connect support, CEDCommerce, and Amazon Integration Plus.
Unfortunately, we had to uninstall the app because it is not capable of syncing customer data (name, address, phone) from Amazon orders to Shopify. We were told we had to manually copy and paste the data for each order.
Wasted 2 weeks of my time. Back and forth with questions about their integrations with OnBuy, TikTok and Etsy. Finally got OnBuy approval, installed LIT Commerce on Shopify only to find that the listings created on OnBuy did not meet OnBuy's minimum standard. Crucially the videos were not sent across either. This is because they just have an API link, not a full integration. So it was not fit for purpose. Service was okay to start with but as soon as the problems arose they were clueless to resolve them. Will go elsewhere and find some software that is more ready than this, which is just a work in progress.
If you have a high SKU count, I do not recommend you go anywhere near this app.
It's been a horrific couple of weeks trying to sync just Amazon to Shopify, let alone multiple sales platforms.
We are still selling items at our Shopify prices on Amazon, where they should be marked up to account for Amazons fees and postage as per the pricing rules we have applied in App. Prices that show as £5 in LitCommerce selling on Amazon for £3 etc. Wish I'd never moved from my old setup.
Not ready for primetime. It seems like a nice app, but I have to contact customer service every day because it just stops working. No reason. It wont sync shipments to eBay or Etsy consistently, and sometimes it takes over two hours to update to Etsy but they tell me that's "Normal." It might be ok for small sellers but if you have a lot of sales, just remember, you get what you pay for.
The app interface looks nice and is easy to use, however the promise of shopify to ebay sync is a nightmare, i was advised it was a simple process (coming form the shopify ebay app) i have spend 3 days fixing unlinked, unsynced items, constantly need to double check ebay orders V shopify orders, tracking information does not flow from Shopify to ebay.... Support what can i say... their solution is to hold a moment (over chat) and they come back to your 15mins later with some excuse..... i am very dissapointed in this app and the functions need to be double checked all the time... Error messages are not clear..
Looked promising at first. But after registering I noticed they do not support Amazon selling as advertised.