LitCommerce eBay Etsy Amazon +

Our experience with LitCommerce was extremely frustrating. We have approximately 400 existing products already listed on both Shopify and Etsy, AND CURRENTLY SYNCED WITH ANOTHER SYNCING APP, but because Shopify identifies them as “simple” products while Etsy identifies them as “variant” products, LitCommerce was unable to properly link and sync the existing listings. Even with mathcing SKUS.

For an app designed specifically to simplify multichannel selling, we certainly didn't expect such a basic difference between two major platforms to create this kind of problem. Especially since all products are currently synced with another APP.

The proposed solution was even more disappointing: either manually modify roughly 400 products individually or **delete all 400 products from our Shopify store and recreate them by syncing them back from Etsy**. Neither is a reasonable solution for an established business with hundreds of existing listings. We installed LitCommerce specifically to save time and streamline Shopify, Etsy and eBay management—not to create hours of additional work or require us to rebuild our Shopify catalogue. Unfortunately, this was a very negative experience and ultimately we decided to uninstall the app.

TOO EXPENSIVE AND TO HARD TO USE.. VERY HARD TO UNDERSTAND. SUPPORT IS NEVER AVAILABLE. THE APP IS VERY COMPLICATED AND DOES NOT WORTH THE PRICE.

Seit 4 Wochen funktioniert der Upload an Amazon nicht. Der Support findet für das Problem keine lösung - nun muss ich die App deinstallieren weil sie einfach nicht funktioniert.

The app doesn't work properly. They are telling me that i am having trouble because i don't have GTIN Exemption on Amazon although i have and i am able to sync my product via another app.

The worst thing is the customer service!
Although they seem online, it takes ages to get a reply and unfortunately the customer service representatives are unexperienced.

I don't recommend this app at all.

I found this app and decided to try the free trial period to see how it works, etc. Later, I canceled the subscription well before the automatic renewal because I decided not to use it for personal reasons. Despite the fact that the subscription was canceled, I was still charged. I wrote an email to customer support but did not receive any response. I would like to get a refund, as the subscription was canceled, but my email was never answered.

2026-03-08 Update:
After I wrote the below review, the team attempted to fix this issue.
Unfortunately, they were not able to, and I had to search and they attempted to gaslight me into thinking the feature was not there.

It was previously and they state they can't re-implement it due to eBay's API.

Other multichannel software can do this with eBays API, and I am testing a few to see which one can replace Lit.

2026-02-07:
Unfortunately Lit is not as LIT as it used to be.

They do add features and that is great!
What isn't great is when they remove time saving features and you are forced to figure out a workaround that takes 10 times as long as it did before.

1 instance being if you have a product in Shopify that has say 5 colors and 10 types. You list it to Etsy, then add 2 more types in shopify, you can then tell it to update the variants from shopify and it will do that so you don't have to add them all via etsy's interface.

With ebay, you could do that, now you can't, you have to add them 1 at a time using a different page.

Important: completely useless for Amazon. Order information is not imported and tracking information is not synchronized. Other apps can do this too.

App looks 'ok' until you actually start setting things up. Within one week our task is to test through 3 top Amazon apps to pick the winner despite the price differences. LitCommerce initially looked promising until we started seeing very badly designed app and then diabolically low quality support (rep. Phillip takes the incompetence gold medal).

They were pretty good for a while. Now you have random outages where orders do not sync. Like we all know if you don't despatch on time on etsy or ebay you are penalised. So you hope with these types of apps that they inform you there is an issue with syncing. If they don't they could pretty much ruin your business over night.

Disappointing Support Experience – Be Cautious

I wish I had read the reviews before trying this app.

First, there is no demo or one-on-one onboarding—support is offered only via chat, and it can take a very long time to get a response. Most of the replies feel like canned copy-paste answers from documentation, rather than real help.

A major issue arose when dealing with parent/child products that already have UPCs but aren't listed on Amazon yet (i.e., needing to create a new ASIN). Support insisted that I apply for a GTIN exemption, which is incorrect—GTIN exemptions are for products that don’t have UPCs, typically generic or private-label items.

Trying to explain this was exhausting. After nearly 4 hours of back-and-forth, I gave up.

The app shows potential, but the lack of live support (even paid options) makes it very hard to trust—especially for sellers managing thousands of products. If you're in that category, be cautious before committing.