LitCommerce Amazon eBay Etsy +

Disappointing Support Experience – Be Cautious

I wish I had read the reviews before trying this app.

First, there is no demo or one-on-one onboarding—support is offered only via chat, and it can take a very long time to get a response. Most of the replies feel like canned copy-paste answers from documentation, rather than real help.

A major issue arose when dealing with parent/child products that already have UPCs but aren't listed on Amazon yet (i.e., needing to create a new ASIN). Support insisted that I apply for a GTIN exemption, which is incorrect—GTIN exemptions are for products that don’t have UPCs, typically generic or private-label items.

Trying to explain this was exhausting. After nearly 4 hours of back-and-forth, I gave up.

The app shows potential, but the lack of live support (even paid options) makes it very hard to trust—especially for sellers managing thousands of products. If you're in that category, be cautious before committing.

Has been great so far. Makes integration between multiple channels a lot easier to manage. Best of all, the customer support has been top notch. The agents in the live chat seem to be real people who answer promptly with great knowledge of the platform.

Phillip, on live chat was great and was able get my issue resolved quickly!

Stay away, if you have variants and need to submit to Amazon it's impossible, support is inefficient and it's full of errors, they tell to make crazy complicate metafields to fix it, absolutely not recommended, much easier to do it directly on Amazon

Everyone has been so helpful & the transition from our old integration to LitCommerce has been seamless, thanks to the LitCommerce team. Highly recommend this integration app. Any little issues I've had while setting up have been immediately resolved & the app works great.

Beyond easy to onboard to coming from other tools that required a lot more effort to match you inventory up. The support team has also been incredibly helpful at getting me onboarded and set up. Thanks to Evelyn for answering all my questions!

Amazing app, makes selling on eBay from shopify a breeze. Customer support is amazing and always available

Excellent - works exactly as needed, linking multiple sites. A pain to do manually, so this takes out the hassle!

Support excellent too when needed - I've dealt with Alayna. Respond quickly and provide solutions efficiently, and in a pleasant manner.

I had excellent mentoring from Harvey and enjoyed learning the steps to be taken to easily set up my products from Shopify to Ebay.

So far so good! Lots of customisation options including templates and being able to include/exclude variant products on eBay. Support is quick respond an make tweaks where possible.