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A terrible app that ruins your online site. Don't trust it because you'll waste time and money! I optimized my photos using this app and it completely ruined all of them, and randomly at that, so with a store of over 200 products, you can imagine... The photo quality was unwatchable and made the site look unprofessional because I'd never seen such grainy media before, and I even paid €4 for it. DON'T DO IT. You won't be able to go back afterwards and you'll have to manually re-enter the photos. I contacted customer service, who just made fun of me, first telling me that the photos couldn't be recovered and that they would contact the team to let me know what could be done, especially to refund me the cost! I have already notified Shopify and opened a bank dispute. We will take legal action. DO NOT trust them! I'm giving them one star because you can't give zero.
Hello Team,
Thank you so much for taking the time to share your feedback with us. We sincerely apologize for the issues you’ve encountered with the LitePix Bulk Image Optimizer app and for any frustration it may have caused. We completely understand how important image quality is for your online store, and we’re genuinely sorry that our app did not meet your expectations.
We also want to apologize for the absence of the revert option in the app. We’ve already escalated this matter and are actively exploring the possibility of introducing a restore feature in future updates. Additionally, we’ve initiated a task to implement a notification within the app to clearly inform users when the restore option is unavailable, helping to prevent similar situations in the future.
As we discussed previously, we’ve conducted an initial investigation into the issue within the scope of your ongoing support ticket. We look forward to your feedback and are happy to continue the investigation if necessary.
Your feedback is truly valuable to us as it helps us improve both our product and customer experience. If there’s anything else we can do to address your concerns or make things right, please don’t hesitate to reach out to us directly via the support ticket. We’re more than happy to assist further.
Once again, we deeply apologize for the inconvenience, and we appreciate you giving LitePix Bulk Image Optimizer a try. We truly hope to have the opportunity to serve you better in the future.
Best regards,
Amasty Team