LE – Store Migration & Import
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the app not open, i sent several mail... no help
We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this caused.
We understand how concerning it is when the app does not open and you do not get the support you expect. After receiving your message, our team quickly followed up with you to explain the situation, walked through the necessary steps in hopes of helping you navigate the issue as clearly as possible.
Once again, we're sorry for your unhappy encounter with us. We always want to make sure our customers feel supported, especially when unexpected problems come up. We would truly appreciate another opportunity to work with you and provide better support if you need help again in the future. Thank you for bringing this to our attention.
na
Not at all satisfied. Products transferred with incorrect weights, and none of the products descriptions transferred with the correct styling. All the headings and even paragraphs are gone. I have 480 products and I have to open up everyone and fix it. THIS WAS A COMPLETE WASTE OF MY MONEY. The only reason I am giving it two stars instead of one is because they supposedly handled my redirects. No idea if they actually did. Such a terrible waste of my time and money.
Hi Robin Glass Supplies Team,
Upon reading your message, I genuinely felt your frustration and disappointment, and for that, I am truly sorry. At LitExtension, we pride ourselves on ensuring our customers have positive experiences, and it saddens me to know that we fell short with you.
Your feelings are valid, and I want you to know that your concerns are being taken to heart. I have contacted you directly to discuss your concerns and how we can improve our service to you.
Looking forward to hearing from you over there. We hope to win you back.
Warmest regards,
Anna Hoang
LitExtension Customer Success Manager
