LitExtension Store Migration
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• Excellent support team: The agents were responsive, patient, and knowledgeable. They handled custom tweaks and issues promptly via chat/email, often going the extra mile to fix data mapping problems.
• Accurate and automated migration: The tool transferred most data seamlessly—products, categories, orders, and imported correctly with some minor errors, its quickly resolved.
• Good value: Pricing is reasonable based on entity count, with extras like re-migrations included. No hidden fees, and the 30-day money-back guarantee added peace of mind.
• No tech skills needed: The 3-step process is user-friendly, and they offer an All-in-One service for complex migrations.
Overall everything was done to my satisfaction but it took much longer than expected. They are clearly operating outside of the US and unless I happened to be up in the middle of the night I was only able to get one email back and forth to them each day. There was a little bit of a language barrier and it took some time to express exactly what I wanted but in the end it did all get done and I am very happy with the results.
Hi DisTradingPins4U,
Thank you for sharing your experience—and for your patience. We’re glad the final outcome met your expectations, but we’re truly sorry the process took longer than you anticipated and that our reply cadence felt slow.
For transparency, our team operates from UTC+7, and our working hours are publicly listed here: https://litextension.com/faq/docs/general-questions/customer-support/what-are-litextension-working-hours/
The time-zone difference can limit same-day back-and-forth, and we apologize for the inconvenience this caused. We also appreciate your note about the language barrier and will continue improving the clarity of our communication. We’re learning from this to provide a smoother experience going forward.
Thank you again for trusting LitExtension and for the constructive feedback. If there’s any further request, please let us know—we’re here to help.
Best regards,
LitExtension Support Team.
after paying usd599 they wanted us to upgrade to the usd 1699 bundle
I had to negotiate to waive the extra charges
they dont tell you that when you buy the app
However i had 60000 products and 30000 customers and 25000 orders
it took around 10 days to complete but it was done succesfully
Thanks to the team ,
Support was always there to assist
Hi Chavda,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and completely understand how frustrating it must have felt.
To clarify, the upgrade suggestion was never intended as an obligation, but rather as an optional solution designed to better meet your request for a faster and more efficient migration. We always strive to be transparent about pricing and available options, and I regret if this was not communicated clearly in your case.
We sincerely hope that the immediate actions we took afterward have helped provide you with a better experience. Should you have any further concerns or need additional support, please don’t hesitate to reach out — we’ll be more than happy to assist.
Best regards,
LitExtension Support Team.
Did a good job helping us migrate our store to Shopify. There were some unexpected up-charges but they were fair. Ultimately they saw the project through to the end. They are very aggressive about garnering reviews, which I did not particularly like.
We moved across orders, customers, blog posts and reward points. The orders, customers and blog posts were moved with no hassle and 301 redirects were all fine. The reward points was a bit of a struggle but we got there in the end. Live chat support is very good.
It was challenging, but in the end, they supported finding a solution and resolving all the issues.
Thank you
Hi Handso,
Thank you so much for your kind feedback.
We understand the project had its challenges, and we truly appreciate your patience throughout the process. We’re glad we were able to work together to find a solution and resolve all the issues in the end.
It was a pleasure supporting you, and we look forward to assisting you with future projects.
Thank you for choosing LitExtension!
Best regards,
LitExtension Support Team.