LitExtension Store Migration

We're thrilled to hear that you found our service to be professional and of high quality. At LitExtension, we strive to provide excellent solutions at reasonable prices, and we're glad that our service met your expectations.

Our team takes pride in being responsive and accommodating to our clients' unique business requirements. We're delighted that we were able to address your questions and special needs throughout the migration process.

Thank you once again for your kind words and for entrusting us with your migration. We're grateful for the opportunity to serve you.

Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with our app. While we apologize for any initial difficulties you encountered with certain product imports, we're pleased to know that Dean from our technical support team promptly resolved the issue for you. If you require further assistance or have any questions, please feel free to reach out to us.

Thank you once again for choosing LitExtension.

Thank you for sharing your fantastic experience! We sincerely appreciate your recommendation and would be delighted to assist anyone seeking top-notch data migration services.

Thank you for taking the time to share your experience with LitExtension! We greatly appreciate your kind words and are thrilled to hear that you had a positive interaction with our Technical Expert, Andy.

At LitExtension, we strive to provide top-notch customer service and ensure that our clients have a seamless and efficient migration experience. We believe in taking the extra step to ensure the best possible outcome for our clients, and we're glad that everything went smoothly for you.

If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're always here to help!

Hi CosFair GmbH Team,

This is Anna, Customer Success Manager at LitExtension. Thank you so much for your feedback. I understand that you have concerns regarding the import of net prices instead of gross prices and the missing brand names and categories during the migration from WooCommerce to Shopify. On behalf of the team, I apologize for any inconvenience this may have caused. Please allow me walk you through your concern.

Regarding the pricing of products, our tool operates based on the net prices as it aligns with the common requirement of the majority of our customers. However, if you prefer to import prices differently, you can reach out to us for support, and we will be more than willing to assist you; however, we have not received any specific request from you regarding the product price.

You mentioned that the brand names were not imported correctly, and you had to fix them manually. In our conversation, emailed back and forth from April 21, 2024 to May 6, 2024, we have provided evidence of the imported data in both the database and API, including products without brand names.

Regarding the products imported into the wrong categories, we have also provided proof of the accurate category importation in the database and API.

I understand your frustration with the perception that we made mistakes and you had to fix them yourself. We have provided evidence and sample to demonstrate that the data import was accurate. However, it is challenging for us to determine the exact cause when claims are made without supporting evidence. As business professionals, you and my team both strive to provide the best service to our customers. To ensure better understanding and cooperation between us, I hope we could work together to resolve any outstanding issues.

In addition, I want to acknowledge that besides the default package you purchased for the basic migration, you also requested customizations over the weekend, which is out of our business hours. However, to provide you with the best possible support, we allocated additional resources to assist you during the weekend. While our standard rate for weekend support is $50 per hour, we have still offered to assist you free of charge, considering your deadline and budget limitations.

We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers.

Once again, I apologize for any confusion or inconvenience caused. Our team is committed to resolving any remaining issues and ensuring your satisfaction. Please let us know how we can further assist you by replying our emails that we sent you a few times but never hear back from you.

Thank you so much for your understanding and cooperation.

Best regards,

Anna Hoang, Customer Success Manager

We greatly appreciate your positive feedback regarding the exceptional job done by our technician, Andy, during the migration of your store. We are thrilled to hear that everything was migrated perfectly and that he promptly resolved any issues that arose.

Delivering a seamless and error-free migration is our top priority, and we are glad that Andy met your expectations. We will make sure to convey your appreciation to him for his outstanding work.

Thank you for choosing our services, and please feel free to reach out if you require any further assistance. We are always here to help.

We appreciate your kind words! Thank you for acknowledging our service as outstanding. Your satisfaction is our priority, and we are grateful for the opportunity to assist you. If you ever need further assistance or have any questions, feel free to reach out. Thank you for choosing us!

Thank you for your feedback regarding our migration services. We are delighted to hear that your experience was easy, safe, and professional.

Ensuring a seamless and secure migration is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your trust in our services.

Should you require any further assistance or have any questions, please do not hesitate to reach out. We are here to help.

Thank you once again for choosing our services.

Hi Valued Client,

This is Anna, Customer Success Manager at LitExtension. On behalf of the team, I apologize for any inconvenience you experienced with our migration app, and I want you to know that we did not intend to provide you with such an unsatisfactory experience.

After reviewing your case, we see that there's no migrations created by your account; so we wonder if you encountered difficulties in creating the migration. We understand how frustrating this can be, and we genuinely want to assist you in overcoming these challenges.

I have personally reached out to you via email to discuss the matter further and provide you with optimal solutions to help you successfully launch your store at the earliest convenience. If you could kindly check your email and get back to us, we would greatly appreciate it.

Your success is our success, and we are committed to ensuring your satisfaction. We value your feedback and want to work closely with you to address any concerns and provide a positive experience. Please rest assured that our team is dedicated to finding the best possible resolution for your situation.

Thank you for your understanding & We hope to win you back.

Best regards,
Anna, Customer Success Manager

Thank you for choosing our services to migrate your store from nopCommerce to Shopify. We appreciate your positive feedback regarding your pleasant cooperation with Andy throughout the process.

We are delighted to hear that our team conducted thorough checks, made necessary modifications based on your feedback, and completed the migration swiftly. We understand the importance of timing, and we are glad that we were able to coordinate the migration just before your new Shopify site went live.

Providing great service is our top priority, and we are thrilled that we met your expectations. If you require any further assistance in the future, please don't hesitate to reach out. We are here to help.

Thank you once again for your kind words and for choosing our services.