Avaliações (252)

Classificação geral
4,8
Número por nível de avaliação
  • 97% das avaliações são de 5 estrelas
  • 1% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
2 de maio de 2024

I had a great experience with LitExtension. They were able to help me migrate from the aging HikaShop ecommerce software to Shopify without any issues. All the items that were imported went though without issue.

Andy & Camille were great to deal with, quick to respond even with the time difference, and handled everything professionally.

Thank you!

Aries Games & Miniatures
Estados Unidos
3 meses usando o app
4 de abril de 2024

EXCELLENT service!! I was super reluctant to migrate my store from Square to Shopify!! I am SO GLAD I DID and even more thrilled I hired LitExtension to do it all for me!! Migrations can be an overwhelming experience and the LitExtension team made it easy and seamless. They communicated every day and were available to me 24/7 through chat to answer any questions - which is amazing considering they are in a completely different time zone with a 12-hour difference. Jett even worked super late one evening to ensure all the final orders were migrated over to my new store when I finalized my domain migration! The best!! I am so happy I hired their team to move my store over to Shopify for me. Do hesitate - just go for it!

SALTOPIA Infused Sea Salts
Estados Unidos
6 dias usando o app
LitExtension deixou uma resposta 12 de abril de 2024

Thank you for your enthusiastic review! We're thrilled that you had an excellent experience with our service. Our team at LitExtension is delighted to have made your migration from Square to Shopify a seamless and hassle-free process. Despite the time zone difference, we ensured daily communication and 24/7 chat support to address your questions promptly. We appreciate Jett's dedication in working late to migrate your final orders after the domain migration. We're ecstatic that you chose our team to handle your store migration. Don't hesitate - take the leap and let us assist you!

4 de junho de 2024

The technician Andy who migrated our store did an exceptional job. Everything was migrated perfectly and he resolved any issue we had.

MontanaTags.com
Estados Unidos
21 dias usando o app
8 de abril de 2024

I worked with Andy for a data migration and he was very professional, fast, accurate, and friendly! Andy and the team were very helpful and I would recommend their services to anyone looking for data migration.

Shared Cultures
Estados Unidos
7 dias usando o app
LitExtension deixou uma resposta 12 de abril de 2024

Thank you for sharing your fantastic experience! We sincerely appreciate your recommendation and would be delighted to assist anyone seeking top-notch data migration services.

3 de abril de 2024

Great app! Some products refuse to import at first try, but Mr Dean of technical support solve it very quickly
Many thanks

TELECAJAS
Espanha
26 dias usando o app
LitExtension deixou uma resposta 12 de abril de 2024

Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with our app. While we apologize for any initial difficulties you encountered with certain product imports, we're pleased to know that Dean from our technical support team promptly resolved the issue for you. If you require further assistance or have any questions, please feel free to reach out to us.

Thank you once again for choosing LitExtension.

14 de maio de 2024

When you looking for a migration services. We have order this migration, in the end the prices was wrong, the brand name (we pay extra for it) was not migrated and nobody was reachable. We had to fix all issues by our self.

CosFair GmbH
Alemanha
13 dias usando o app
LitExtension deixou uma resposta 18 de maio de 2024

Hi CosFair GmbH Team,

This is Anna, Customer Success Manager at LitExtension. Thank you so much for your feedback. I understand that you have concerns regarding the import of net prices instead of gross prices and the missing brand names and categories during the migration from WooCommerce to Shopify. On behalf of the team, I apologize for any inconvenience this may have caused. Please allow me walk you through your concern.

Regarding the pricing of products, our tool operates based on the net prices as it aligns with the common requirement of the majority of our customers. However, if you prefer to import prices differently, you can reach out to us for support, and we will be more than willing to assist you; however, we have not received any specific request from you regarding the product price.

You mentioned that the brand names were not imported correctly, and you had to fix them manually. In our conversation, emailed back and forth from April 21, 2024 to May 6, 2024, we have provided evidence of the imported data in both the database and API, including products without brand names.

Regarding the products imported into the wrong categories, we have also provided proof of the accurate category importation in the database and API.

I understand your frustration with the perception that we made mistakes and you had to fix them yourself. We have provided evidence and sample to demonstrate that the data import was accurate. However, it is challenging for us to determine the exact cause when claims are made without supporting evidence. As business professionals, you and my team both strive to provide the best service to our customers. To ensure better understanding and cooperation between us, I hope we could work together to resolve any outstanding issues.

In addition, I want to acknowledge that besides the default package you purchased for the basic migration, you also requested customizations over the weekend, which is out of our business hours. However, to provide you with the best possible support, we allocated additional resources to assist you during the weekend. While our standard rate for weekend support is $50 per hour, we have still offered to assist you free of charge, considering your deadline and budget limitations.

We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers.


Once again, I apologize for any confusion or inconvenience caused. Our team is committed to resolving any remaining issues and ensuring your satisfaction. Please let us know how we can further assist you by replying our emails that we sent you a few times but never hear back from you.

Thank you so much for your understanding and cooperation.

Best regards,

Anna Hoang, Customer Success Manager

1 de março de 2024

5 stars to the team at LitExtension.
They helped us with a complex migration from Opencart to Shopify where we had a lot of product options with placeholder text and min/max characters that was really important for us to get migrated into the Shopify site. For the product options we had to install another app recommended by LitExtension. Everything went smooth and we are very greatful to team at LitExtension.

medgravyr
Suécia
4 dias usando o app
LitExtension deixou uma resposta 5 de março de 2024

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that our team at LitExtension was able to assist you with your complex migration from Opencart to Shopify. We understand how important it is to ensure a smooth transition, especially when dealing with product options, placeholder text, and min/max characters.

We're glad that our suggested app for handling product options worked well for you. Our goal is to provide comprehensive solutions to make the migration process as seamless as possible. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you.

If you have any further questions or need any additional assistance, please don't hesitate to reach out. We'll be more than happy to help.

Once again, thank you for choosing LitExtension. We appreciate your trust in our services.

21 de maio de 2024

They have migrated my store from nopCommerce to Shopify. It was a very pleasant cooperation with Andy. After doing some checks and a few modifications and some feedback, the whole store was migrated very quickly. We discussed the date/time that my site would go live so he was able to migrate the latest changes just before the new Shopify site went live. Great service!

Vybe Drums
Países Baixos
Aproximadamente 1 hora usando o app
Data de edição: 27 de maio de 2024

The app claims it is a US based company. It is not- The work is being done in Vietnam and communication was difficult because of language barrier and time zone. In addition they wanted full access to the square account which is something I was very uncomfortable with. I provided the access to the items I needed transferred, but they wanted full access to the entire account and my double verification for log in disabled. As a result we cancelled the service and found someone local to assist. This was a waste of energy and time.

Per your reply- in the description of the app in the Shopify App Store it’s states it is a US based company. Thank you for refunding the payment. I was unaware would would have to grant full access to ALL my information when all I needed to migrate was inventory.

Gourmet Girls
Estados Unidos
1 minuto usando o app
LitExtension deixou uma resposta 27 de maio de 2024

Hi Katia,

I want to address the concerns you have raised in your recent communication and provide further clarification regarding our services.

First and foremost, on behalf of LitExtension, I would like to apologize if there was any confusion or misunderstanding regarding our guidelines and collaboration process. We understand that you wanted our assistance but were reluctant to follow our guidelines and collaborate effectively. It is important to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients.

As business owners ourselves, I believe that both of us understand the importance of effective collaboration when providing services to our clients. We acknowledge that you sought our assistance, but it appeared that you were hesitant to follow our guidelines and collaborate effectively. It is crucial to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients.

We completely understand and respect your decision to retain control over your Square account, as well as the significance you attach to data security. As a company, we prioritize the protection of your information above all else, particularly when collaborating with international brands. Our unwavering commitment to GDPR compliance ensures that we implement rigorous data privacy measures and uphold the highest standards of security in our monitored working environment. Hence, we offered alternative solutions that you could have generated an API access token directly from Square yourself, which would have allowed you to maintain full control while enabling us to proceed with the migration effectively.

Regarding our company's location, we have never stated our company is based in the USA. We were transparent about our workflow and processes in the initial emails. Our team comprises experienced professionals who have successfully assisted numerous clients worldwide, ensuring a high-quality service regardless of geographical location. We take immense pride in being the leading provider of e-commerce data migration services. Our reputation is built on a solid foundation of trust and customer satisfaction, as evidenced by the 2,000+ positive reviews we have received on Trustpilot and the Shopify marketplace. Throughout the migration process, we place a strong emphasis on effective communication and empathy, ensuring that our clients' needs are met with the utmost care and understanding. Our goal is to deliver a seamless and exceptional experience for every client we serve.

We genuinely wanted to address your concerns and encourage open communication, which is why we also offered phone calls to expedite the process. We regret that you declined these opportunities; however, we respect your decision to cancel the project. We firmly believe that your success is our success. Despite the cancellation, we are committed to your satisfaction. As per your request, we have promptly processed the refund, acknowledging the collective efforts made.

We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers.

Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Our team is committed to continuously improving our services and ensuring that our clients are satisfied. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for your understanding.

Anna, Customer Success Manager
LitExtension

15 de dezembro de 2023

Excellent service. We had a complex migration to deal with, and the team was excellent. We did their All in one migration service (I highly recommend spending the extra money), especially if you are migrating high-volume sites. Their team did 3 migrations for us as we moved to Shopify. Great experience and fast communication.

Slumber
Estados Unidos
6 meses usando o app
LitExtension deixou uma resposta 18 de dezembro de 2023

Thank you for sharing your feedback!

We greatly appreciate your recommendation of our data migration tool, and we're glad it paid off for you. Our goal is to ensure a seamless transition, and we're delighted that our team was able to deliver just that. Fast communication is a priority for us, and we're pleased to hear it met your expectations.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!