評論 (249)
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I recently used LitExtension to take the plunge and migrate from Volusion across to Shopify. We had been using Volusion for almost 9 years and had a fair amount of data to migrate! I was rather apprehensive, to say the least, but having contacted the LitExtension team several times before signing up I was always really impressed by the customer service I received. I performed their recommended 'Demo Migration' to test the software then proceeded with their All-In-One service. I was then assigned to Derek who performed the migration and he was excellent - always happy to help and prompt at replying to emails and queries. I'm really glad I chose LitExtension - don't let any typos on their website put you off! Their support was thorough and I always felt like I was in good hands.
Hello,
Thank you so so much for giving us one more opportunity to serve you! We are beyond happy to know that you had a good experience with us. Please stay in touch and reach out to us if you need any help in the future.
All the best,
LitExtension Team
I believe it is the best migration app that is on the market. The staff and tech team's service is fantastic.
Hi Floristics Co. Team,
Thanks a bunch for your kind words. The pleasure is on us. We are so glad to know that you are satisfied with what we have to offer. Again, thank you for choosing us.
Regards,
LitExtension Team
Best experience ever! Very smooth migration with top customer support. It saved us ton of hours. Would recommend this app to anyone.
Hi Kalina,
It was such an honor for us to be your companion during the migration journey. We hope you enjoy your new store. Should you have any issues, please contact us via live chat on our website: litexention.com. The support team is always willing to help.
Regards,
LitExtension Team
amazing support, outstanding knowledge of work and timing. Always on time and very professional.. I highly recommend .... A ++++
Experts in Data Migration
Excellent communication and Excellent quality of work, Migrated a large amount of data successfully from Shopify to Magento2.
The app claims it is a US based company. It is not- The work is being done in Vietnam and communication was difficult because of language barrier and time zone. In addition they wanted full access to the square account which is something I was very uncomfortable with. I provided the access to the items I needed transferred, but they wanted full access to the entire account and my double verification for log in disabled. As a result we cancelled the service and found someone local to assist. This was a waste of energy and time.
Per your reply- in the description of the app in the Shopify App Store it’s states it is a US based company. Thank you for refunding the payment. I was unaware would would have to grant full access to ALL my information when all I needed to migrate was inventory.
Hi Katia,
I want to address the concerns you have raised in your recent communication and provide further clarification regarding our services.
First and foremost, on behalf of LitExtension, I would like to apologize if there was any confusion or misunderstanding regarding our guidelines and collaboration process. We understand that you wanted our assistance but were reluctant to follow our guidelines and collaborate effectively. It is important to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients.
As business owners ourselves, I believe that both of us understand the importance of effective collaboration when providing services to our clients. We acknowledge that you sought our assistance, but it appeared that you were hesitant to follow our guidelines and collaborate effectively. It is crucial to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients.
We completely understand and respect your decision to retain control over your Square account, as well as the significance you attach to data security. As a company, we prioritize the protection of your information above all else, particularly when collaborating with international brands. Our unwavering commitment to GDPR compliance ensures that we implement rigorous data privacy measures and uphold the highest standards of security in our monitored working environment. Hence, we offered alternative solutions that you could have generated an API access token directly from Square yourself, which would have allowed you to maintain full control while enabling us to proceed with the migration effectively.
Regarding our company's location, we have never stated our company is based in the USA. We were transparent about our workflow and processes in the initial emails. Our team comprises experienced professionals who have successfully assisted numerous clients worldwide, ensuring a high-quality service regardless of geographical location. We take immense pride in being the leading provider of e-commerce data migration services. Our reputation is built on a solid foundation of trust and customer satisfaction, as evidenced by the 2,000+ positive reviews we have received on Trustpilot and the Shopify marketplace. Throughout the migration process, we place a strong emphasis on effective communication and empathy, ensuring that our clients' needs are met with the utmost care and understanding. Our goal is to deliver a seamless and exceptional experience for every client we serve.
We genuinely wanted to address your concerns and encourage open communication, which is why we also offered phone calls to expedite the process. We regret that you declined these opportunities; however, we respect your decision to cancel the project. We firmly believe that your success is our success. Despite the cancellation, we are committed to your satisfaction. As per your request, we have promptly processed the refund, acknowledging the collective efforts made.
We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Our team is committed to continuously improving our services and ensuring that our clients are satisfied. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding.
Anna, Customer Success Manager
LitExtension
I used LitExtension to migrate two massive WooCommerce stores to Shopify, and it worked so well! I messed up the order statuses on one of the migrations, and they were quick to help me out with a custom remigration to do just the orders as the rest turned out perfect. Will definitely use for all sites I'm moving to Shopify. Thank you so much!
We needed to migrate a store from Magento to Shopify. It was a complex project - they had a few currencies, most of the orders were pre-orders, products had various custom attributes. I was looking into solutions, and contacted LitExtension support multiple times to ask some clarifying questions. They were always responsive and willing to help. One of the issues that we had was that the hosting provider didn't give the access to the database, but they did provide a database dump - and the tech team extracted the data from there. They also did various customizations to transfer the data in the most accurate way. So, I want to thank LitExtension team for their help!
Thank you so much for giving us a chance to contribute to your business development. We're glad we made you satisfied. We hope to see more of you!
Sincerely yours,
LitExtension team
I used this app for a custom migration. They did products, customers migration and it was a fantastic app to use :)
Thank you, Slip Not Co Uk!
LitExtension is so honored to receive such an awesome review from you. We really appreciate that. Hopefully, we can continue to be the companion of your eCommerce venture.
Sincerely,
LitExtension Team.
Extremely pleased with the service, for migration from magento to shopify. Felix and Chloe were super helpful. Can't recommend enough!
言葉の壁を感じないくらいの迅速な対応で助かりました。
仕事も丁寧でわかりやすい説明でした。
Works fine, support is quick, friendly and helpful.
Just installed the app, but there was an error in my Shopify store: "Connection refused by Shopify".
So I contacted support and they have no clue or understand wat the problem was...
So, not for me.
Hi Noelou,
Thank you for your feedback, and I’m truly sorry to hear about the trouble you encountered after installing our app.
We completely understand how frustrating it can be to run into an unexpected issue—especially when you're just getting started. That’s not the experience we aim to deliver, and we’d really appreciate the chance to take another look with a more senior technical specialist.
Our team has reached out several times via the email associated with your store, but it seems the messages may have been missed. If you're open to it, we’d really appreciate the opportunity to look into the issue further and work toward a solution that gets everything running smoothly. Please feel free to reply to this message whenever it’s convenient—we’re here to help.
We sincerely hope to have the opportunity to make this right.
Best regards,
LitExtension Support Team.
Haven't worked for me, so I ended up using another service.
Hi Valued Client,
This is Anna, Customer Success Manager at LitExtension. On behalf of the team, I apologize for any inconvenience you experienced with our migration app, and I want you to know that we did not intend to provide you with such an unsatisfactory experience.
After reviewing your case, we see that there's no migrations created by your account; so we wonder if you encountered difficulties in creating the migration. We understand how frustrating this can be, and we genuinely want to assist you in overcoming these challenges.
I have personally reached out to you via email to discuss the matter further and provide you with optimal solutions to help you successfully launch your store at the earliest convenience. If you could kindly check your email and get back to us, we would greatly appreciate it.
Your success is our success, and we are committed to ensuring your satisfaction. We value your feedback and want to work closely with you to address any concerns and provide a positive experience. Please rest assured that our team is dedicated to finding the best possible resolution for your situation.
Thank you for your understanding & We hope to win you back.
Best regards,
Anna, Customer Success Manager
They reached me out within their business hours in their timezone and successfully and professionally handled my migration. Thanks
Thank you for sharing your positive experience with LitExtension! We greatly appreciate your feedback.
We're delighted that we were able to successfully and professionally handle your migration. Providing excellent service and ensuring a smooth migration experience is our top priority.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out.
We had to migrate our shop from a platform that wasn't well known or easy to migrate. It was SQL based and used asp to render the products. We had been using this product for close to 19 years and finally had to make a change.
With several thousand products and around 4000 customers we had no idea how we were going to pull it off. I found LitExtension while searching migration apps.
For a very reasonable fee they migrated all my products, including photos, and all our customers. The customers even had their order history migrated. They kept in constant contact and were also very patient with us as we needed to get the products over and fine tune the items that had more then 3 variables. We didn't want the customers brought over till we felt the products and the look of the new site was where we needed it to be.
It honestly was a very smooth migration. LitExtension did exactly what they told us they were going to do.
Thank you for taking the time to leave us a review! We're thrilled to hear that we were able to assist you in migrating your shop from a platform that wasn't well-known or easy to migrate.
We appreciate your trust in our team and we're glad that we were able to successfully migrate all of your products, including photos, and all of your customers, including their order history. Our team always strives to keep constant communication with our clients and to be patient with them as they fine-tune their products and new site.
We're happy that we were able to provide a smooth migration experience for you and we're grateful for the opportunity to work with you. If you have any further needs in the future, please don't hesitate to contact us.
Contact with the support team has been constant since even before contracting the migration. The migration process went very smoothly and the support team efficiently handled and resolved all of our requests.
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your project.
Have used them a few times over the last few years and each time it has been an excellent experience. We carry thousands of products and a wonderful experience.
Hi Ole Wall Art Team,
Thank you so much for doing business with us! Your kind words encourage us to continue doing our best in the E-commerce industry and make sure every customer’s experience is a memorable one.
Best wishes,
LitExtension Team
Jay made every effort to make sure the mirgration of my Japanese website from BASE to Shopify's platform was a complete success. I was concerned that working across websites with two different languages (Japanese and English) might cause some problems, but Jay was able to migrate everything exactly how I wanted, even changing details like the formatting of names on Shopify to match Japanese customs. While we live 12hrs away from each other, Jay worked late so that we were able to communicate at the end of his day, and I would have mine to test the site and check things. I can't imagine the process being any smoother, Jay's technical skill and helpfulness made a very stressful transition completely easy! I would recommend this service to anyone who needs to migrate any website, I'm positive LitExtension will be the right team!
Hi Milltown JP Team,
It was such an honor for us to be your companion during the migration process. Customer satisfaction has always been our top priority. So, we are thrilled to know that you loved your experience with LitExtension. We hope you enjoy your new store & All the best for your business!
Regards,
LitExtension Team
I used this app to migrate data from Wix to Shopify. It was amazing, the customer service and tech teams were very helpful and prompt in processing the data migration.
Nous avons utilisé l'application pour migrer de woocommerce à shopify. L'équipe est très réactive et disponible. Le travail a été fait en 2 jours.
Nous sommes très satisfaits. Merci pour aide!
Very bad work done. I must work for hours now, or hire someone else, to do the work this company promised and never deliver. All Categories were NOT moved. The support is in Vietnam. They charged over 500 $ for moving a shop from Shopware to Shopify with 12.000 orders 20 Products and 8.000 Clients, and of course the Categories. They did not even moved the AGB's. Just stay away from this company.
They did great! 100% recommended
The migration process was fast and they did just great! They understood my needs and requirements and delivered according to expectations.
I would recommend LitExtension 100%!!!
VERY fast service, I thought it would take 1-2 days however it was done within hours of my payment. Customer service was thorough & walked me through the process & answered all my questions. I had a lot of orders & customers as well as products & they also offered to help with the adjustment after the transfer.
Im so happy to work with you guys. I can recommend Litextension to everyone! Very Professional and fast Work! Thanks!
OMG- I wish I knew about this App and its TEAM earlier!!!
I was paying for 2 months for my shopify store after the trial ended and I still couldn't move my real wix/ecwid store to shopify because either I didn't know how to do it, or I was very afraid to do it myself, especially that I had many sells and clients and didn't want to lose this data, or I couldn't do it because all the offers were way too expensive for my little store. I found this amazing app on YouTube, when I clicked the link to the LitExtension Store Migration App the chat window popped up and within an hour I knew what I needed to know and to do and for absolutely affordable money all my store, with CEO, products, orders, clients, etc were migrated by the team in a very short period of time.( it took a few hours and would be faster if I answered their emails faster too). I cannot believe it took me 2 months of fear and anxiety, I wish I knew about the app and the amazing team earlier, that's why I'm leaving this review for others! They work fast, professional and are 100% worth the money!
I used LitExtension for my migration from Magento to Shopify, absolutely seamless process and customer service was brilliant. Would recommend.
Great experience with Jarvan, and the rest of the team.
They helped us migrate from SmartWeb to Shopify with ease.
Quickly response an action taken to fix minor errors.
Recommended using their all in one migration! Jay has been very helpful in terms of helping to get us where we needed it most. Thanks Litextension team!
The team at LitExtension were terrific. Easy to communicate with and they worked diligently to get everything that we wanted to properly migrate. Highly recommended!
This time, I used this app to move product data and customer data. The response of the person in charge this time was very good, and I used it without any complaints. I will use this app again if I have a connection. Thank you very much. This app is highly recommended
Used for the migration of a Prestashop store to Shopify with over 7000 products and thousands of orders and customer accounts it went smoothly, very responsive support I highly recommend!
Great job with migration of products, orders and customers. I can absolutely recommend LitExtension Store Migration for anyone migrating to Shopify.
I have used this company for the 2nd time, they vary professional in work and communication. Migration finished in a couple of days with all the information as we requested. I would recommend them for any Migration work
I have used this app for some of my projects. Works great for most cases. Even if there are issues the support is very helpful and quick to solve the issue. Overall great performance and will continue to use in the future.
Migration Mangento 2.0 and Lightspeed to Shopify. Very good experience. We have asked LitExtension Team to migrate our Magento website and Lightspeed Inventory to Shopify. The project planning and execution was above expectations. I would like to special mention jack from development team for his dedication, flexibility and prompt service . If any problem occurs he finds a solution and fixes it very quickly. We can really recommend this company and we will hire them more often in the future.
I used the fully managed migration service as I have appx 1700 products in my storage and really preferred to have someone handle it for me. Johnny, the developer / rep who handled my migration, was amazing and worked with me to ensure all the special requirements for my transfer were done. Our store was definitely outside the box for migrations, but he took the time to ensure he understood my needs and got it done. Thanks folks!
LitExtension did a great job migrating my client's shop. It was a quick and painless process and worth every penny. It saved me hours of work and I'll gladly outsource ecommerce migrations to them every time!
Great job helping to migrate store/pos data from Vend to Shopify POS/web. Their team was happy to keep chipping away until everything was good. Highly recommended.
I just used the LitExtension app, with Tom's assistance I migrated my products from Shopify to ETSY - with Tom's help the migration was seamless. I will most definitely use LiteExtension for any migration of products I may have in the future from Shopify to ETSY. Thank you LiteExtension
This company is amazing. Very professional, knowledgable and responsive. Highly recommended if you need someone who knows what they are doing. If there was a sixth stare I would have given it. EXCEPTIONAL.
WOW what a fantastic service!! Communication from the start was outstanding! And the whole process only took a matter of hours for my website to be migrated! I would highly recommend LitExtension migration service to anyone!
Hi Gifts in the Post,
Thank you for your feedback and for using our service. Your satisfaction is our top priority. We will try our best to bring you the utmost customer service. Should you need any further assistance, please contact us via live chat on our website: litextension.com.
Thank you,
LitExtension Team
This is one of the best support that I ever opted in my business life. Highly recommended. Thanks :)
Hi The Hunt Fashion,
You don't know how happy we are every time we come across positive reviews on our service and we want to reach out to say thank you for that. We are deeply appreciative of your trust in us and we look forward to serving you as one of our beloved customers for years to come.
Thank you,
LitExtension Team
very fast service, seamless transaction! Pricing is competitive. The checkout and IM was easy to use and prompt. I'd use them again.
Hi The Pampered Pet Shoppe,
You don't know how happy we are every time we come across positive reviews on our service and we want to reach out to say thank you for that. We are deeply appreciative of your trust in us and we look forward to serving you as one of our beloved customers for years to come.
Thank you,
LitExtension Team
Excellent Job done by the team. Got my website migrated from GoDaddy to Shopify which earlier looked liked a pain to me as GoDaddy website builder doesn’t allow to take the backup of the website.
Mark and Derek made it so easy for me. They were quick to understand my specific requirements despite the language barrier and update accordingly in very quick turn around. Customer is the key focus for them since they also helped me making understand and doing few things which were un-related to their job. Thanks Derek and Mark for the excellent customer experience.
We are so grateful to see this. We truly are. We really appreciate your purchase and trust in our service. We hope to serve you more in the future. Let's stick around. Good luck with your business!
Sincerely,
LitExtension team
Excellent service! The customer service is great and I would definitely like to mention Sean and Malphite for their prompt and quick responses. The migration was completed successfully and everything turned out perfect. LitExtension is the best way to migrate all your data from one platform to another. Highly recommended!!
Hi Newmody,
We are so grateful to see this. We truly are. We really appreciate your purchase and trust in our service. We hope to serve you more in the future. Let's stick around. Good luck with your new store
Sincerely,
LitExtension team
Great app, highly recommended for smooth migration or transfer of products.
Will use them again for other websites, priced very reasonable, other developers were asking 10 times more than what we paid here.
Thanks for sharing your review with us and the community. We appreciate it a lot! Please stay in touch and reach out to us if you need any help in the future. We are here all the time to answer all your questions and help you out.
Yours faithfully,
LitExtension Team.
I was skeptical at first, but my experience with LitExtension was very easy and smooth. They were able to use our old OpenCart site, move all of our order data over to our new Shopify site, and even map all of the product data in there so we had all of the products in the migrated orders. Sean, the customer service agent was incredibly responsive and thorough. Quick to fix any issues, and very transparent with the process. Will definitely be using LitExtension for any future migrations!
Thanks for sharing your review with us and the community. We appreciate it a lot! Please stay in touch and reach out to us if you need any help in the future. We are here all the time to answer all your questions and help you out.
Yours faithfully,
LitExtension Team.
Easy app to use, very fast to complete the move from woo commerce. Thank you to the support for helping us complete this very fast.
Thanks a bunch for your kind words. The pleasure is on us. We are so glad to know that you are satisfied with what we have to offer. Again, thank you for choosing us.
Regards,
LitExtension Team
We used this app to migrate from magento to shopify. We had a massive amount of data which they solved perfectly. We can really recommend LitExtension and their staff! They are extremely professional in all they do. Pricing is fair and their customer service is second to none.
Dear Cahetu,
Thanks for sharing your review with us and the community. We appreciate it a lot! Please stay in touch and reach out to us if you need any help in the future. We are here all the time to answer all your questions and help you out.
We also have a Facebook Community for all merchants, eCommerce lovers to connect, ask, and sharing all eCommerce-related problems. Here is the link in case you wanna join us: https://www.facebook.com/groups/litextensioncommunity
Yours faithfully,
LitExtension Team.
Did the migration in around May. Process: easy to use you select the cart and destination.
error: I have thousands of products and it did not migrate right the first two times. On the last (3rd), the products were uploaded but the subcategories did not so I was unable to use it but my help time expired. (Note this all happed around covid high time so those extra months no one was in the office) I was unable to use my Shopify site due to this. I just spoke to a rep on 7/6/2021 and was finally told that it does not upload the subcategories . Not I need to find the 3rd part to do this as I was not told the first time. Asked if there was a discount at least for a migration to re-upload files. and none. it give it a 2/5 due to the fact of lack of information the first time around and it could have saved me lots of time. Also if I was told about sub categories the first time and was not being charged the full price the second time as the first time made it unusable.
The Lit team was very responsive and helped us migrate 20,000+ products, 100,000+ user accounts from Volusion to Shopify. They went above and beyond and helped us get to where we needed to be without adding additional scope every step of the way. They're the real deal!
Thank you so much for your kind words. It was such an honor for us to walk with you through your migration process and we're glad that you are satisfied with the services. Should you have any issues after the migration, please don't hesitate to contact our support team. We are more than happy to assist you at any time.
Cheers,
LitExtension Team
Firstly, the pricing is good compared to other migration apps. The most important opinion I would to offer as this review is that the support is very good. Rarely does anything run smoothly, so having the right support is crucial. Very good value for money.
Thank you so much for using our service. We look forward to supporting you in the future ;)
Have fun with your new store!
Best regards,
LitExtension Team
We just requested to migrate our WooCommerce to Shopify.
Very good tool and excellent support.
Make my migration very easy.
Thank you Embelleze for visiting us and making your purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
Sincerely yours,
LitExtension Team