整體評分
5
各級評分數量
  • 98% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
編輯時間:2021年6月3日

I used this service to move from cs cart more of 10.000 products and a lots of orders, not good service, support not have replied a lots of email, migration have a lots of issue, others service are better!

Planethair
義大利
使用應用程式 大約1年
LitExtension 已回覆 2021年4月9日

Hello Planethair,

I would like to send you our dearest apology for this inconvenience. Let me clarify the case for you.

A LitExtension All-in-One project will be closed when our team has finished the migration and quality testing, as well as fulfilled all requirements of customers that we have agreed on beforehand. For 3 months afterward, customers can run unlimited re-migration or smart update for free. After that point, further work will be charged accordingly to our Pricing policy.

In this case, it was our pleasure to successfully finish an All-in-One migration project for you. Because we would like to do everything within our ability to keep you satisfied, we have let you run re-migration without any fee even after the 3-month period. However, it's not possible for us to perform any free customized work after your All-in-One package ends, since customization requires our developers to invest hours of coding to get it done which will require payment.

We have done everything we can in order to serve you best. I hope to have your understanding.

編輯時間:2020年7月17日

BEWARE!!!! JENNY/LUU DOAN DELETED OVER 8200 PRODUCTS, CUSTOM COLLECTIONS AND CUSTOM TAGS! FIND ANOTHER COMPANY. WE SPENT OVER 200 HOURS CREATING THE STORE AND HAD TO REBUILD IT AFTER IT WAS DESTROYED BY JENNY. HAD TO GIVE 1 STAR TO BE ABLE TO SUBMIT REVIEW, THEY DON'T DESERVE THAT!!! OH, THEY ARE IN VIET NAM, SO YOU CAN ONLY MESSAGE THEM AT 3AM!! THEY NEVER TRIED TO FIX THE ISSUE AND OFFER TO COMPENSATE MY COMPANY. VERY UN-PROFESSIONAL. VERY UNCOOPERATIVE WITH ME, THE CLIENT. I DON'T RECOMMEND.

Max Nature
美國
使用應用程式 28天
LitExtension 已回覆 2021年6月2日

Hello Max,

On behalf of the team, I sincerely apologize for the inconvenience that we have caused you.

Customer satisfaction has been LitExtension's top priority since the very beginning and we have always thrived to deliver the most pleasant migration experience for our customers. Unfortunately, mistake was made by our team which caused you great disturbance and we are truly sorry for that. We have worked with our team to ensure that this will never happen again in the future.

Once again, we are terribly sorry for your unpleasant experience. Hope to have your understanding.

2022年7月11日

Very bad work done. I must work for hours now, or hire someone else, to do the work this company promised and never deliver. All Categories were NOT moved. The support is in Vietnam. They charged over 500 $ for moving a shop from Shopware to Shopify with 12.000 orders 20 Products and 8.000 Clients, and of course the Categories. They did not even moved the AGB's. Just stay away from this company.

Athina Oregano Öl
德國
使用應用程式 11天