Avis (117)
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Not much value in this app. Free trial does not provide much data/functionality. We've had problems for months getting everything to sync - still doesn't work. Customer service is condescending. Waste of money and more importantly, time.
Sorry, you didn’t have a positive experience with our app. We've tried a few times to reach you to understand the problem but this is the first time we've heard from you since you completed the free trial one year ago. Our support team responds within an hour, and we'd be happy to give you another free trial (including full functionality) if you can explain what's not working.
UPDATE:
Constant price changes and rises makes this app way harder to recommend. Having a free tier is nice, but the limit is very low. It wouldn't be a problem if the next price tier was reasonable. Now it costs over 120 USD (like ~530 PLN) with only orders limit lifted to the point that most small business will never reach, or reach in years (266 orders per day). There is definitely a price tier gap for smaller ones (like 1000 orders for 20 USD or something).
ORIGINAL:
Game changer and no-brainer if you take your Shop analytics seriously. It fixed Shopify issue with lost GA transactions instantly. PS: I only would like to see "cheaper" plan as 1500 orders limit in the basic plan is way too much for most of the shops at the beginning.
Thank you so much for taking the time to review our app. We appreciate the feedback and we'll take into consideration your suggestion.
Absolutely zero value in this app the native shopify integration is absolutely fine. It messes up all your connections later down on road.
Hi, Bianca here - Head of Customer Support - we appreciate your feedback and we apologise for your experience.
Unfortunately what you were expecting - advice on campaign performance - is beyong the Littledata app scope.
I am positively surprised by this app and especially the support team behind. They guide you personally throught the setup process which just takes a couple of minutes and are always very quick to reply and solve issues which might not even are directly related to littledata. If you want to have robust Google Analytics data with Shopify, this is the best option.
For the first time in my 10y career with online marketing, there is 0 discrepancy between our Shopify & Google Analytics (UA) data!
The implementation cannot be easier and the Support Team (Cornelia) has been extremely helpful, thorough and fast with the help. Even jumped into a call with a short notice to resolve an issue.
Well-deserved 5 stars.
Finally an app that returns all the correct data.
Easy to use and easy to understand.
New UPDATE: They offered me to keep the plan as agreed when I signed up. Thank you .
NEW UPDATE: I signed up a free plan (up to 50 orders/month) and now they are asking me 100$ /month. I waste so much time setting up this app since and now they are tricking me. YOU GUYS ARE NOT OK. I will report this to Shopify since it sounds not fair to me.
UPDATE: the app is good but the support wast a lot of my time going on with a super long chat where they just "copy and paste" the same message without really try to help. Bad communication when you get to technical issues. Claudiu is very kind but he just take care of the commercial / first contact . When it comes to actual issues be ready to waste a lot of time for nothing. Not even the basics of a efficient communication to get to a solution. Very disappointed. My time is costly and I don't like to waste it like this.
Very good app, it does the job. Also the support team is very helpful to clarify any additional doubt related to extra tracking issue (maybe due to third party plugins).
Thank you for taking the time to leave a review! We are glad you now have a data layer you can trust and that works automatically with the tools you are already using! Our team would be happy to chat through any issues with you and resolve any problems that might be limiting your efforts.—Blake, Head of Marketing
Their customer service basically doesn't understand any technology, I asked them to help me install google purchase events, but they basically couldn't provide any help. I wasted almost a month on this app and got nothing. Sales fell sharply. It is not recommended to use this app, it is a huge trap
Hi there,
Thank you for sharing your feedback!
I can see several conversations have been open between your store and our team, but unfortunately our initiatives to jump on a call and assist live were denied.
We have provided you with the documentation needed to obtain the results that you were looking for and offered guidance to see the data that Littledata provides, but your interest was for something else.
We appreciate the time to leave a review - every piece of feedback helps us learn and get better.
Be careful. I've had a very bad experience with Littledata Tracking (GA4).
Zero benefit. Money wasted as if they were the ones who invented GPT or the whole internet in general. Their goal is to take money, not to help you make money
Hi there,
We appreciate every review and try to improve our service for all our customers.
Our team tried to contact you regarding your experience as well as offer a refund in case you were unhappy with the results.
We make it our mission to help all of our customers if they have questions, so feel free to reach out at help@littledata.io
I have spent well over 30 hours trying to connect my store > recharge > google analytics and google ads using this app and I was unsuccessful. The support staff refused to help. It's an unnecessary app and was sold on marketing claims made on their website. It all sounds good but reality is, it simply did not work. Had the support staff taken a small chunk out of their day to help me with the initial set up, I would have paid for this app indefinitely - without probably ever using it. I wouldn't waste your money monthly - just take the time to set up the various connections on your own or seek someone who can. Thanks.
Hi! Jared here — Head of Customer Success. Thanks for taking time to provide some feedback!
While we’re always always happy to dig in and troubleshoot any issues that may arise with our app, issues stemming from third parties and incorrect setups of those tools prevents our app from providing the accurate ecommerce events that you’re looking for.
Despite your prior setup issues with external tools and third party apps, our Support team offered to step in to audit your setup. We requested access to your Analytics account so we could take a closer look at any setup issues that we noticed, but we didn’t hear back from you regarding this. You’re free to respond so we can pick up where we left off!